Medical Receptionist

6 days ago

Sydney, New South Wales, Australia I-Med Full time

I-MED Radiology are pleased to be able to offer the unique opportunity for a Full-Time Medical Receptionist/Contact Centre Agent to join our team located in Campbelltown.

This is an amazing opportunity for administration and customer service professionals who enjoy working collaboratively across teams and can be the focal point for all incoming patient enquires, calls, and bookings. You will thrive in an environment where there is a steady ebb and flow of patients and will demonstrate empathy whilst exuding warmth and a friendly manner.

**What I-MED will offer you**:

- Remuneration corresponding with experience
- Comprehensive induction training and ongoing development
- A company uniform provided
- Opportunity for professional progression
- To be part of a fun & dedicated team that celebrates wins and successes

**Your daily duties will include**:

- Communicating with patients over the phone and managing telephone enquires
- Reception, welcoming and processing patients
- Following up medical information with various third parties
- Patient information data entry
- Medicare and out of pocket payments processing
- General reception and administration duties

Skills and experience
As first point of contact for our patients, we require the following:

- Previous medical reception experience, or contact centre experience (highly desirable)
- A professional, patient and courteous manner
- Excellent articulation and telephone manner
- Strong communication skills both verbally and written
- Ability to work in a fast-paced environment
- Strong multitasking capabilities
- Competent computer skills

Covid-19 Vaccination Policy
I-MED has a policy which requires all I-MED staff to be vaccinated and boosted against COVID-19 unless they have a valid medical exemption, however each state may have applicable Public Health Orders with additional requirements, and this will be discussed during the interview process.

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