Senior Registry Process Advisor

About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
ChCV
The Children's Court of Victoria (ChCV) is a specialist court that hears and determines cases in two divisions.
The Family Division hears and determines cases involving the care and protection of Victorian children who are at risk of harm.
The Criminal Division hears and determines the criminal charges brought against children between the ages of 10-17 years.
As a specialist and dedicated court, we are able to focus solely on responding to the particular needs and interests of children, young people and their families.
This focus guides our approach to the delivery of judicial, dispute resolution, registry and support services, as well as the physical environment of our courts.
The ChCV expertly and fairly applies the law in cases involving children and young people.
We work closely with youth justice, legal services, child protection and other community-based services to provide a multi-disciplinary court response to address the best interest of children in need of protection, whilst promoting the accountability and rehabilitation of young offenders and in doing so, improving community safety.
About the Role
The Senior Registry Process Advisor will manage the registry practices and process review program within the ChCV.
The program will review current operational process guides, identify opportunities to streamline procedures to improve efficiencies and ensure the consistency of ChCV practices.
The role will support the day-to-day implementation of new operational practices and procedures along with assisting in the implementation of new legislative reforms and projects which directly impact registry functions.
Duties will include:
* reviewing and auditing the effectiveness of ChCV registry processes and practices to facilitate continuous improvement
* develop complex process maps, templates, process guides and other materials as required
* work collaboratively with internal and external stakeholders
* develop and deliver structured communication plans for registry staff to ensure compliance with practice directions and legislative requirements
* provide authoritative advice on Court practices, procedures and relevant legislation to the senior management group and judiciary, as applicable
* ensure a collaborative approach and consultation occurs with subject matter experts, senior manageres and staff in the development of material
This role is fixed term until 30 June 2026.
About You
The ideal candidate will have demonstrated knowledge of Victorian Courts and Tribunals and proven experience in process review and business improvement initiatives.
You will also demonstrate:
* the ability to synthesise ideas and concepts to ensure continuous improvement initiatives are implemented
* strong capability in flexible approaches, with the ability to adjust approaches and develop alternatives with changing priorities
* exceptional collaboration skills; building trust and rapport with others, fostering relationships and supporting others
* high level written and verbal communication skills, making a positive impression on others in a clear and easy to understand manner
Qualifications
A Certificate IV in Government (Court Services) or equivalent
How to apply
Click the 'Apply Now' button, ensuring you include the following in your application:
* resume
* a short cover letter outlining your interest in this role
Other information
CSV is the employer of staff at Courts Group.
CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity.
Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening.
These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.