Educational Sales Advisor

Renaissance is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too - a leading provider of educational assessments.

Together, our assessments offer the ideal starting point to help teachers understand their students' strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are.

Worldwide, we support over 18 million students, operating in over 100 countries.

**About this role**:
As an Education Advisor, you will be responsible for building and maintaining strong relationships with schools and educational institutions to ensure high retention rates. Your focus will be on providing solutions that help schools achieve better outcomes, supporting them throughout the customer lifecycle, from onboarding to ongoing usage of Renaissance products. You will deliver training, offer best practices, and ensure customers are fully equipped to succeed. By proactively addressing customer needs, you'll contribute to their success while identifying ways to continuously improve their experiences with Renaissance solutions.

**Education Advisor Job Responsibilities**:

- Build and maintain strong relationships with school leaders and teachers to ensure high retention and customer satisfaction. Regularly engage with customers to understand their evolving needs and offer solutions that enhance their educational outcomes.
- Provide onboarding training to ensure customers are fully equipped to use our products. Offer ongoing support and training sessions, including year-end and back-to-school workshops, to ensure continued success.
- Turn customers into advocates by building long-term relationships and identifying ways to improve their experiences with our products. Provide tailored solutions to help schools achieve better educational outcomes.
- Identify opportunities to provide additional solutions that meet customer needs, focusing on delivering value rather than selling.
- Attend and represent the company at industry conferences, exhibitions, and trade shows. Share expertise and insights by presenting at webinars and other educational events, inspiring and educating a wider audience of educators.
- Maintain up-to-date records of all customer interactions, feedback, and progress in our CRM system. Provide regular performance reports to internal teams and customers, highlighting achievements against KPIs and SLAs.

**Skills and experience required**:

- Strong background in education with classroom teaching experience. Understand the needs of educators and take an educator-first approach to build trust and credibility with school leaders and teachers.
- While experience in customer success or training is a plus, a genuine passion for supporting teachers and schools by providing impactful solutions is essential. Enthusiasm for helping educators achieve their goals is key.
- Able to identify customer challenges and provide tailored solutions that support schools in achieving their educational goals.
- Strong written and verbal communication skills, with experience in delivering presentations and product training at events, exhibitions, webinars, and in person.
- Ability to quickly pick up and master CRM systems and other tools, using them effectively to manage customer relationships and track progress.
- Exceptional organisational and time-management abilities, enabling effective multitasking and delivering on customer expectations.

**Additional information**:
We offer a competitive salary depending on experience, plus OTE commission (paid monthly) This is a Hybrid based role out of our Darling Harbour Office in the CBD, Sydney NSW 2000.

**Benefits**:

- Salary continuance/Income Protection
- Life assurance
- Free subscription to Virgin Pulse
- Free subscription to the CALM app
- Superannuation
- Employee Assistance Programme

We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff.

All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit.