Roadside & Towing Consultant

1 week ago

Brisbane, Queensland, Australia Control Insurance Solutions Full time

Overview
Who is Control Insurance Solutions:
Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are passionate and focused on everything we do. We are now seeking talented customer focused motor enthusiasts to join our growing team.
Purpose of the Role
You will be engaging with our customers to deliver a high-quality customer experience, managing towing and assistance requests calls, managing cases from end-to-end.
Position Accountabilities
Focusing on first-call resolution, manage incoming calls from end-to-end
Work collaboratively with the team, actively contributing to the team in a positive & engaging way
Build highly effective relationships with both internal and external stakeholders Comply with all industry specific Acts, Codes and Regulations, as well as all company policies & procedures.
Knowledge and Experience
A passion or interest in motor vehicles
Experience in a customer focused role with a genuine care for helping people
Highly developed communication skills, adaptable, able to multitask and prioritise workload in a busy environment
Ability to work in a call centre environment
Demonstrated experience in identifying customer's needs, clarifying information, and actioning suitable outcomes
Demonstrated ability to build strong working relationships & collaborate with others.
Our Benefits
Modern office, overlooking Lake Kawana
Clear role accountabilities and measures of success
Be challenged and rewarded as you contribute to our business success
Support and guidance as you grow in confidence in your new role
Join in a variety of social and community activities
Employee discounts on Car, Home, Travel Insurance, and Roadside Assistance
Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodation
Income Protection Insurance provided to all employees
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Control Insurance Solutions values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Control Insurance Solutions is not responsible for any fees related to unsolicited resumes.
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