Credit Manager

**How will I help?**
Group Operations (GO) consists of 4 lines of business with over 5000 people across five countries. Each Business delivers services for our customers and our people and manages significant spend across Westpac Group. Mortgage Operations is a key part of our Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on delivering 'magic' moments for our customers, business partners and each other

As a Credit Manager in Credit Operations, you will be a key member of the Mortgage Operations business and your role is paramount to helping contribute the delivery of Westpac's vision. You will lead and inspire a team to learn, develop and continually strive to deliver effective and positive outcomes for our customers; and lead the optimisation of Credit Decisioning within the groups' risk appetite.

**People Leadership and Coaching (Workforce Revolution)**
- Be responsible and actively participate in building a proud culture that is passionate and high performing in delivering improvements that exceed customer needs, financial targets and balanced with meeting compliance requirements.

**Business Management (Growth Highways & Digital Transformation)**
- Proactively contribute to innovation and continuous improvement of process efficiency and effectiveness, adhere to risk and compliance outcomes to create better people/customer outcomes by working closely with cross functional teams across the business and wider organisation

**Service Promise (Service Leadership)**
- Advocate for operational excellence and demonstrate resilience in overcoming obstacles and resistance to deliver the best solution to our customers.

**Customer First (Performance Disciplines)**
- Be committed to putting the customer at the heart of everything you do

**Relationship and Stakeholder Management**
- Build positive relationships and strong engagement with brokers, lenders, Mortgage Operations Teams, key Westpac Stakeholders, and business partnerships.

**Risk Management and Reporting**
- Actively promote a strong risk culture that ensures risk and compliance are a key consideration in any decisions, highlight any identified risks and lead the development of mitigation plans; and report anything that doesn't seem right.

**What's in it for me?**
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

You will be customer focussed leader and will aim to meet our mortgage operations lending needs to deliver sound, customer focused risk/reward outcomes within the risk appetite and regulatory requirements.
- 2-3 experience in the banking/ financial services industries
- Confident communicator - both written and verbal - able to build professional partnerships with internal and external customers
- You are analytical and have high attention to detail. Furthermore, you can work autonomously and can manage to workload based in priorities.
- Strong attention to detail while still delivering within expected accuracy and timeliness guidelines

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**- The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines._