Switchboard Operator

5 days ago

Melbourne, Victoria, Australia Austin Health Full time

**Reference Number**:2342

**Category**:Administration and support

**Department**:Support Services

**_Are you a current Austin Health employee? _**
- Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

**About Switchboard Services**
- Switchboard Services form part of the Information & Services Directorate and are often the health services first point of contact with the public. Our Team is required to work on switchboard and the reception desk located at the main entrance of the Austin Hospital. The Austin Health switchboard is a high-volume call centre taking 4000-4500 calls per day.

**About the role**
- We are seeking a Switchboard Operator to work with our team on an on-going part-time basis of 30 hours per week.
- A regular day will see you:

- Answer, screen, and prioritise all telephone calls and enquiries while displaying a high level of customer service; initiate individual/group paging and update databases as required.
- Action emergency procedures, initiate emergency paging, and make public address announcements when necessary.
- Provide shift coverage as per the 24/7 roster requirements, work on the switchboard and reception desk, and ensure flexibility and punctuality.
- Communicate effectively with the team, assist with training new staff, ensure patient confidentiality, and promote a supportive working environment.

**About you**
- As a Switchboard Operator, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You'll bring energy and drive to your work and have a keen interest in developing your skillset.
- To be successful in this role, you'll bring with you:

- Excellent communication skills
- Patient focus approach to service delivery
- Excellent computer skills
- Flexible and responsible attitude

**Our benefits**
- Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
- Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

**Work with us**

**Interested in finding out more about this opportunity? Read the**position description** for further details.**

**Application closing date: Thursday 23 January 2025

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