Sme - Cloud

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

The SME - Cloud is the main customer interface for the Cloud Domain. The SME - Cloud will also be responsible to maintain information about problems and the appropriate workarounds and resolutions related to respective area of responsibility, such that the organisation is able to reduce the number and impact of incidents over time through technology updates, upgrades and new implementations.

**What you will learn and contribute to**

Are you passionate about solving problems?

As part of our team, you will:

- Act as the onshore customer governance interface Cloud and Orchestration related matters
- Establish and maintain strong and productive relationships with the customer and all NOKIA service delivery teams onshore and offshore
- Lead (from NOKIA's side) technology innovation for domain, driving and consolidating recommendations that offer opportunities for automation and service improvements, leveraging economies of scale where possible
- Responsible for acting as an escalation point to expedite problem resolution across the Cloud and Orchestration domain
- Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered in a timely fashion for the Cloud and Orchestration domain
- Closely work with offshore Service Delivery team to ensure quality of Known Error record and the Knowledge Database
- Conduct Post Resolution Review of critical problems and support to follow up of their activities together with offshore Service Delivery Managers / Team Leads / Lead engineers
- Build awareness of a Problem Control Process across engaged parties and act as a Problem Management Process Expert
- Lead (from NOKIA's side) the review of customer's projects in the domain (e.g. software / hardware upgrades)
- Lead (from NOKIA's side) the review of customer's network capacity analysis and expansion plans on the domainLead (from NOKIA's side) the implementation of in-scope software / firmware / security patch/updates
- Ensure all documentation of standard technical procedures is kept up-to-date and ensure compliance to these standards
- Perform due diligence on up-scope works including estimation of effort for all Cloud and Orchestration platforms as required

**Your skills and experience**

You have:

- Experience working with VMWare vSphere, vSAN, NSX-T and VIO
- Experience working with Openstack platforms, services and commands.
- Experience with OpenStack SDN including Open vSwitch and vxlan
- Experience working with Cloud Native Networking (CNI, Calico) and Service Mesh (Istio)
- Minimum 7 years of experience in technology management position or a comparable discipline within the virtualisation technology space
- Strong influencing and relationship management skills with customers, internal business stakeholders and vendors
- Proven track record and experience of successful matrix management of technical teams including development, coaching, performance feedback and evaluation
- Good to excellent command of English (verbal and written)
- Excellent ability to manage multiple high priority efforts, competing priorities and flexibility to adjust to changing requirements, schedules, and priorities
- Experience in managing vendors, KPI's and SLA's
- Ability to relate to technology and have fast adoption skills
- Strong experience with IT service desk, networks, datacentres, infrastructure & operations
- Self-driven and resourceful to achieve goals independently as well as work well in groups

It would be nice if you also had:

- Experience working with NFVI (CEE and SDI)
- Experience with Rancher or ECCD.
- Experience with HELM charts

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World's Most Ethi