Concierge - Client Service

6 days ago

Sydney, New South Wales, Australia Highland Property Group Full time

Join a vibrant, evolving business
- This is a soft sales and customer focused position
- Ideal for someone looking to break into the RE industry

**Why Join Highland?**

**Highland Group** is the Sutherland Shire's market leading real estate agency - highly respected within the community and innovative. Established in 2007 with only 6 people, we now have **over 150 staff** and 4 thriving offices based in Cronulla, Sutherland, Taren Point and Double Bay. Highland is all about **consistent growth**, **building strong teams and departments**, and **supporting and developing our staff**.

Our offices are **lively places to work**, with music playing and newly renovated, spacious kitchens, there's a real sense of fun and comradery. Every single staff member is dedicated to their roles and getting the most out of their day. **We love to support and reward** this with a company wide Awards Night, high-end Christmas party, Team Member of the Month Award, and team bonding events such as Go-Karting or a well-earned lunch

**Duties including, but not limited to**:

- High level of 'premium' customer service
- Calling all clientele that are currently selling, buying or renting property managed by HPG
- Meeting daily and weekly call and referral (sales) targets
- Complete daily reports
- Attending client meetings with sales agents, to sell the services of Concierge
- Attending properties for clients, to review their landscape and property for what services they may require
- Update the database and internal systems
- Create and maintain an update supplier list (landscapers, stylists, florists, cleaners, painters, storage facilities, removalists, phone/gas services etc)
- Building and maintaining exceptional relationships with all suppliers and Real Estate professionals
- First point of contact for all suppliers and service requests
- Regular Quality Assurance calls

**In order to be successful in this role, you will need**:

- Exceptionally high level of 'premium' customer service in previous roles
- Sales and results focused
- Articulate and professional
- Corporately presented and well groomed
- Strong verbal and written communication
- Proactive and organised
- Task orientated
- Strong people skills - previous roles must be customer interactive
- Attention to detail and accuracy
- Real Estate experience is not required
- Ability to multitask and prioritise
- Strong problem solving skills
- Ability to relate to a diverse portfolio of clients
- Follow up skills

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