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Personal Banker

2 weeks ago

Melbourne, Victoria, Australia Westpac Full time

Overview
Permanent full-time opportunity at Westpac's 150 Collins St branch in Melbourne.
This Mandarin-speaking Personal Banker role blends sales and customer service with an uncompromising commitment to empowering customers to make the most of their money.
Create your best future and join Westpac as a Personal Banker at our 150 Collins St branch in the heart of Melbourne's CBD.
What's the role?
As a Personal Banker with Westpac, you will proactively engage with customers in-person and over the phone to uncover their financial needs, using your product knowledge to help them achieve their financial goals.
You will refer customers to specialist banking teams such as Home Loans and Business Banking, and coach customers on our digital banking offerings.
This role blends sales and customer service and holds accountability for sales and referral targets, with a strong focus on empowering customers to make the most of their money.
This is a full-time, branch-based role operating Monday to Friday.
What do I need?
Mandarin language capability
Banking experience is ideal but not essential – your high-performer energy and ability to build strong customer relationships will be key
Strong experience in a customer-facing or phone-based sales role
Resilience, tenacity, and an ability to adapt – no two days or customers are the same
Proven experience of achieving performance KPIs with a commitment to delivering exceptional customer service
Comfortable with numbers and adept at navigating multiple systems
No banking experience?
No problem.
Westpac provides comprehensive training and ongoing support to help you flourish in your new role.
Why join us?
We are focused on becoming our customers' #1 banking partner for life and strive to make Westpac the best place to work.
Benefits include:
Special offers on banking products and discounts from top brands, including mortgage rates for employees
A variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities to grow your career
Opportunities to contribute to community through volunteering initiatives
To get started, click the APPLY or APPLY NOW button.
We are committed to an inclusive community.
We welcome everyone regardless of age, gender, background, or abilities.
We provide additional support for veterans, Indigenous Australians, and neurodiverse individuals.
If you need adjustments during the recruitment process, you can find more information and contact details on the People with Disability and/or needing Accessibility Requirements page on our website.
Employment details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Sales, Business Development, and Education
Industries: Banking, Financial Services, and Investment Banking
Referrals increase your chances of interviewing at Westpac.
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