Senior Solutions Consultant

2 weeks ago

Sydney, New South Wales, Australia Dotdigital Full time

Join to apply for the Senior Solutions Consultant role at Dotdigital .
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients.
Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work.
At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers.
Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas.
Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys.
With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data.
Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale.
With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.About the RoleWe\'re seeking a passionate Solution Consultant to help our clients get the most out of the dotdigital platforms.
As a Solution Consultant, you would join our ever-growing Solutions Consultancy team.Our Solutions Consultancy team collaborates and provides exclusive consultancy to our Sales and Customer Success teams to ensure we provide the best technical solutions for our client\'s needs.
Unlike other businesses, our Solutions Consultants don\'t just demo all day.
Instead, our consultants focus on understanding clients\' technical solutions to ensure long-term customer success.
Our Solutions Consultants have the right tools and knowledge to provide technical consultancy throughout the sales lifecycle and beyond.
We always go one step further and often build POCs to demonstrate our platform\'s capabilities.
You will be required to be a technical entrepreneur and be innovative in showing clients how the platforms can be configured to meet their needs.Imagine a client seeking a unique, tailored solution.
It\'s up to you to envision what\'s possible and define the requirements.
Your skills in solutions analysis and documenting stakeholder requirements will ensure that our client\'s expectations are always exceeded.
As a liaison to internal, client and partner development teams, your role will shape these endless possibilities.As a Solution Consultant, you will be expected to be a platform guru.
Full training and support will be provided so you are ready to discuss extensive platform capabilities, including the API.
You must be able to communicate effectively with different levels of stakeholders, giving them confidence that dotdigital is suitable for their needs.Every day is different for our Solution Consultants, who are continually growing and adapting.
We regularly have training days and are always looking to better ourselves.
We are incredibly passionate about advising and consulting to ensure all stakeholders have a positive experience.
Internally, we strive for personal development and support mindfulness and well-being from the outset.Roles and ResponsibilitiesWorking closely with our Sales/

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