Team Leader

1 day ago

Melbourne, Victoria, Australia Apm Assessment Services Full time

As a Team Leader, you will manage and inspire a team of Aged Care Assessors who provide face-to-face assessments with older Australians in their homes. You will develop a dynamic team and engage with various stakeholders. You will be responsible for ensuring older Australians receive the best possible assessment and that quality targets are achieved. There will be some travel within your regions, and you will undertake some assessments to maintain your skills. You will have the opportunity to work within a multi-disciplinary team and receive a full induction training program to set you up for success as you and your team enable better lives for older Australians.

**What will make you successful**
- A commitment to building and leading a strong, positive and connected team who work remotely.
- Alignment and commitment to the APM Values of Integrity, Customer Focus, Respect, Empathy, Achievement, Teamwork and Enthusiasm.
- Proven experience driving the best outcome for clients, high performance and optimal quality.
- Agility as a leader and proven ability to adapt to change and manage multiple priorities.
- Excellent communication skills (written & oral) when liaising with the team, clients, internal and external stakeholders.
- Embody and develop within others a 'Can do' approach to problem-solving and a high degree of self-motivation.
- Demonstrated experience to model and lead a team who provide exemplary customer service.
- An understanding of the commercial aspect of service delivery.
- A high level of computer literacy and ability to navigate online systems and platforms.

**Requirements**:

- Demonstrated experience in a leadership role
- At least 1 year in aged care, including client assessments and/or service delivery.
- Relevant Tertiary qualifications in Nursing, Occupational Therapy, Physiotherapy, Social Work, Speech Therapy, Dietetics or Exercise Physiology.
- Current unrestricted General Registration with the Australian Health Practitioners Regulation Agency (AHPRA) or other disciplinary specific regulatory bodies.
- Demonstrated ability to connect with, manage and develop staff to achieve high performance and build a positive culture with remote teams.
- Proven ability to drive continuous improvement within a team.
- Awareness of operating in a dynamic commercial environment.
- Demonstrated experience in customer service management including complaints resolution.
- Intermediate computer skills in Word, Excel, Outlook and client management systems and platforms.
- Proof of relevant required vaccination status.
- Current Australian driver's licence, a comprehensively insured and well-maintained vehicle and the ability to travel.

**Ready to join?

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