Application Support Lead

2 weeks ago

Perth, Western Australia Inx Software Full time

An exciting role managing our Application Support team
- Drive your career progression forward within a supportive team
- We love hybrid working and embrace flexibility in how we work

We exist to enable businesses to safely mobilise workforces and navigate health, safety, and environmental challenges in fast-paced, complex industries, to better protect people and the planet.

As a trusted leader of fully integrated environment, health and safety solutions we drive the creation of safer, smarter, and sustainable workplaces. Our cloud-based software and mobile-capable solutions are standard across high-risk and complex operations including mining, utilities, oil & gas and government sectors, with over 300 enterprise clients and 1 million licensed users to date.

Our global team of industry experts enable health, safety, and environmental professionals to manage risk, achieve compliance and enhance operational efficiencies across workforce mobilisation and travel logistics, workplace health and safety, environmental and statutory compliance, training and competency management.

**A bit about the role**

We're looking for an Application Support Lead to join our Client Services team based in Perth on a permanent, full-time basis. The Application Support Lead is responsible for managing our people and process for the Application Support team.

You will be responsible for:

- Defining, publishing, and maintaining the team's ways of working including internal processes and interactions with other internal teams
- Respond to escalated support issues and prioritise appropriately
- Provide guidance for the team in terms of priorities
- Collaborate with the team to set team goals
- Conduct 1 on 1s with team members
- Ensure the team is appropriately trained and mentored
- Serve as an escalation point for internal and external stakeholders

***

**We'd like you to have**
- Tertiary qualification in a technology-related discipline
- ITIL Certification (desirable)
- Strong verbal and written communication skills
- Customer outcome focussed with proven customer service skills
- Ability to prioritise work and employ time management skills
- A solid understanding of IT Concepts, technologies, and terminologies

**Working at INX Software**

People are at the heart of what we do, and we know our employees are the key to our success. We work hard to provide you with a working environment where you are valued and rewarded for the experience and ideas that you bring.

We look for passionate and talented people from all walks of life to shape the future of our technology. We offer competitive remuneration, a truly inclusive and flexible workplace, professional development opportunities and social events.

We are flexible, supportive, and dynamic and we'd love for you to join us.

**Next Steps**

INX Software is a Circle Back Initiative employer, and we commit to respond to every applicant.

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