Principal Advisor

7 days ago

Brisbane, Queensland, Australia Transport And Main Roads Full time

In the role of Principal Advisor (Customer Insights), you will play an important role in understanding TransLink's customers and potential customers, and providing meaningful and actionable insights across the organisation. TransLink is undergoing an exciting transition.You will use your market research skills to design or adapt customer research projects to support Translink's focus on the public transport customer experience, including the development of survey questionnaires, and new research projects. You will use your data analysis skills on a wide range of datasets (including survey data and complaints) to develop meaningful and actionable insights. You will use your communication and stakeholder engagement skills to present those insights in engaging, easy to understand formats to a broad variety of stakeholders.Accountabilities include: - Manage all facets of the delivery of customer insights projects, including data analysis, insights development, survey development, sample design etc. Lead projects and manage suppliers, including developing briefs and working with suppliers to deliver quality insights outcomes

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  • principal advisor

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    Brisbane, Queensland, Australia Randstad Full time

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    Brisbane, Queensland, Australia Department of Transport and Main Roads Full time

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    Brisbane, Queensland, Australia Department of Transport and Main Roads Full time

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    Brisbane, Queensland, Australia Robert Walters Full time

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