Retail Customer Service Officer

3 days ago

Young, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- Loaded casual rate **$33.66**/ hour increases to **$35.98**/hour after approx. 3 months, + 12% Superannuation
- 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
- ** Casual Position | "On Call" after training** your roster will include a mix of both scheduled and unscheduled shifts, Monday to Friday, between 8:45 am and 5:06 pm

**You'll be**
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.

**About you**- You're friendly, enthusiastic and reliable and you love working in a team environment.- You're ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.

**How we'll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We're delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Young, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    5 days ago

    Young, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail: Customer Service

    3 days ago

    Young, Australia Telstra Full time

    Employment TypePermanentClosing Date30 Dec 2025 11:59pm Job TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Retail: Casual Customer Service

    3 days ago

    Young, Australia Telstra Full time

    Employment TypeCasualClosing Date4 Oct 2024 11:59pmJob TitleTelstra Retail: Casual Customer Service & Sales Consultant YOUNGJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Service Retail Specialist

    3 days ago

    Young, Australia beBeeCareer Full time $40,000 - $60,000

    **Retail Careers Available**We are seeking passionate retail professionals who combine exceptional customer service skills with a drive to succeed.A typical day in this role involves:Providing an engaging in-store experience that inspires and empowers customers.Sharing product knowledge and expertise with customers.Receipting, replenishing, and merchandising...

  • Telstra Retail: Casual Customer Service

    1 week ago

    Young, Australia Telstra Full time

    Employment Type Casual Closing Date 4 Oct 2024 11:59pm Job Title Telstra Retail: Casual Customer Service & Sales Consultant YOUNG Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through...

  • Customer Service Ambassador

    2 days ago

    Young, Australia beBeeAmbassador Full time $54,000 - $70,800

    Frontline Retail Opportunity:- We are seeking Customer Service Ambassadors to join our frontline team at a store near you. Our goal is to deliver exceptional customer experiences and create a positive environment for our customers.About the RoleDeliver top-notch customer service to ensure customer satisfaction and loyalty.Promote products and services to...

  • Telstra Retail: Part Time Customer Service

    2 weeks ago

    Young, Australia Telstra Business Technology Centre Perth South Full time

    **Employment Type**:Permanent **Closing Date**:29 Sept 2025 11:59pm **Job Title**:Telstra Retail: Part Time Customer Service & Sales Consultant YOUNG **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...

  • Customer Service Team Member

    2 days ago

    Young, Australia beBeecustomer Full time $40,000 - $55,000

    Customer Service Assistant RoleThis is an excellent opportunity to start a career in retail and develop your skills in customer service, sales, and teamwork.

  • Training Officer and Retail Assistant

    2 weeks ago

    Young, Australia LFE Community Supports Full time

    LFE requires an organized and motivated Training Officer & Retail Assistant to work with the teams at our two op shop sites, Meryl’s Op Shop and Off Beat Re Homewares. This is a casual position and leave relief, you will be assisting the coordinator, staff and participants in duties pertaining to the effective and efficient running of the Op Shops, whilst...