Caretaker

3 days ago

Sydney, New South Wales, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Park**

Set your sights on BIG4 Ingenia Holidays Queenscliff Beacon for a dose of relaxation and rejuvenation on the Bellarine Peninsula.

In less than 90 minutes' drive from Melbourne CBD, you have plenty of beaches and ocean fronts to explore along the Queenscliff and Point Lonsdale foreshore.

**About the role**

The Caretaker is responsible for the provision of services to residents and guests outside of ordinary business hours, overnight and on weekends when mínimal staff are rostered on.

**Key Accountabilities**
- Assist guests with all questions and reasonable requests.
- Greet, register, and assign rooms to guests.
- Make and confirm reservations.
- Contact housekeeping or maintenance when residents/guests report problems.
- Advise housekeeping staff when rooms have been vacated
- Use of computer programmes to maintain databases in relation to guests and residents.
- Attend to matters outside of office including but not limited to noise complaints, supplying linen, washing tokens, change for games room, replacing light bulbs/heaters/kettles, electricity faults/safety switches and key to BBQ.
- Cleaning of cabins as required
- Cleaning of tourist amenities including campers, kitchen, laundry, pool, and BBQs (if applicable)
- Locking up of cabins, common areas and gates once vacated.
- Attend to pool area after hours (if applicable).
- Carry out routine walk around and perimeter checks.
- Conduct grounds and maintenance duties when directed by Park or Community Manager.
- Take responsibility for the night phone when on call and not rostered on, acting as the first point of contact when the office is closed.
- Perform overnight stays to provide prompt check in assistance to guests outside of ordinary business operating hours.

**About You**
- Current First Aid Certificate
- National Police check
- Fire and Emergency Evacuation Accreditation
- Strong computer literacy skills
- Planning and organisational abilities
- Confident in decision making and able to work with mínimal supervision.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Articulate and well spoken.
- Proactive team player.

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