Member & Fan Services Officer

About the Collingwood Football Club
Collingwood Football Club (CFC) was founded in 1892.
Local residents, community and business leaders and politicians all hoped that having their own football club could help bring a measure of pride to a downtrodden suburb.
In 2025, CFC is one of the great icons of Australian sport. Our history spans 130 years, 16 premierships and more finals appearances than any other club. Most importantly, Collingwood has grown from being a football club to a sports club with a commitment to our community.
Collingwood is not made by a President, a Captain, a Coach or a CEO. It's not just any one player, employee, supporter or fan, Collingwood is made by many.
The opportunity
Reporting to the Member Services Team Leader, the
Member & Fan Services Officer
will work in a team environment to provide a high level of customer service and support for the Collingwood Football Club members and supporters.
There are three casual positions available.
Key responsibilities
Maximise membership sales and provide accurate information via telephone, email, letter and front counter duties.
Ensure all member complaints are resolved in a timely and accurate manner.
Ensure all member requests are replied to and/or addressed and resolved on the same business day.
Market and sell club membership products as required.
Provide accurate venue and seating information.
Assist as required in outbound telephone campaigns.
Ensure relevant data is gathered through all customer interactions.
Effectively record all member sales, enquiries and complaints.
Data entry of Members details within the Collingwood Membership Database
Ensure accurate recording of all members details within the Collingwood Membership Database
Process and balance all membership sales
Opportunity to assist, where required, at any Collingwood FC event
Assist with projects relating to AFL, VFL and AFLW
To provide customer service to CFC members – including face to face service, telephone, email and written enquiries
Problem solving and issue resolution for members
Opportunity to assist with match day activities
To support the team with any other membership-based activities as required.
Maintain a reputation for excellence in all areas related to the performance of this position – and to ensure that CFC members are treated as owners of the club - in line with CFC team behaviours
Any other duties as directed by the Member Services Team Leader
About you
To be successful as the
Member & Fan Services Officer
, you will have:
Great communication and time management skills
Strong rapport and relationship building skills
High level attention to detail
Ability to work as a team player in a fast-paced environment
Football Club's are fast-paced environments but you will engrain yourself into the Collingwood culture, remain agile, adaptable, and consistently champion our Company values of DO BETTER, SIDE BY SIDE, A NEST FOR ALL and FLY HIGHER.
What we offer
As a valued staff member of our Sporting Club you will be a part of a fun, inclusive and flexible work environment:
Access to state of art High Performance Gym Facility
Access to Professional Development and Learning Development Courses
Access to tickets to all AFL and AFLW matches
Access to exclusive partner offers, the likes of Nike, Emirates, AIA Vitality, La Trobe, CUB Economy, Business Class with Emirates, Sonos and TaylorMade
Opportunities to support with Collingwood community outreach and volunteer programs (Magpie Nest Cafe)
Behind the scenes access to Match-Day, including the ability to support in on-ground activations
To Apply
If you are interested in this position, please send through your CV and cover letter that addresses why you are interested in working with the Collingwood Football Club, how your skills/experience would qualify for the position, and how you would contribute to the culture of the organisation.
Please send this application to
[emailprotected]
.
Applications close COB Friday 29 August 2025
(however, we may close this earlier if we receive a large volume of applications).
Equal opportunity
We believe in being a Nest For All – we champion respect, diversity and inclusion to make our Club a safe and welcoming place for all. The Collingwood Football Club is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. We provide a welcoming, safe and flexible approach to work and provide an environment that benefits from and enables the best from everyone.
As an organization we are committed to protecting children and young people from harm. It is essential that anyone involved with the Collingwood Football Club understands their responsibility in relation to child safety. Our organization requires all applicants to obtain a Working with Children Check prior to appointment.
To learn more about working at Collingwood Football Club and our values, please visit news/76/careers
Job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Services Officer?
Do you have experience in a sales role?
Do you have customer service experience?
What's your expected annual base salary?
End of description.
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