Dynamics 365 Functional Consultant

At Tennis Australia (TA) we are passionate about what we do, and we have ambitious plans to continue to grow our game from grassroots to Grand Slam With a hyper-focus on digital innovation, we aim to deliver a world-leading digital experience that elevates how players, coaches, and clubs engage with tennis. To help us achieve this, we are looking for a D365 Functional Consultant to join our team.

Tennis is a sport that is open for all and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self, and offers the flexibility that our people need to thrive both at work and at home.

Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.

About the role

We are seeking a highly skilled and experienced Dynamics 365 Functional Consultant. In this role, you will drive the implementation, customisation, and optimisation of our Dynamics 365 platform.

You will provide expertise in managing projects to deliver key initiatives for the Data & Audience team at Tennis Australia. As a key member of the CRM team, you will be involved in collaborating with stakeholders across the organisation to gather requirements, design solutions, develop business processes, conduct user training, and support implementation activities.

Key Responsibilities
- Lead the design, configuration, and deployment of Dynamics 365 modules, ensuring alignment with business requirements and best practices.
- Work closely with cross-functional teams, including marketing, sales, and customer service, to gather requirements and translate them into effective Dynamics 365 solutions.
- Maintain comprehensive documentation of system configurations, customizations, and processes.

About you

To be successful, you will: Thrive in a dynamic and evolving environment, strong problem-solving skills - ability to manage complex integrations, always focused on achieving results - Exhibit meticulous attention to detail - Foster collaboration and contribute positively as a team player

What you will bring to the role:

- Proven experience as a Dynamics 365 Functional Consultant, with hands-on expertise across multiple modules.
- D365 certifications are highly desirable.
- Advanced knowledge of Power Automate and workflow design
- Proven ability to lead multiple projects simultaneously while meeting deadlines and achieving goals.
- Strong communication skills (oral, written, and presentation) with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Demonstrated leadership skills with the ability to motivate teams and drive results.
- Knowledge of Agile methodologies and tools such as JIRA, Confluence, and Trello.
- Experience with Salesforce CRM system and/or Dynamics 365 CRM is highly desirable.
- You must hold (or be willing to obtain) a current Police Check and Working with Children Check.

What's in it for you?
- Career development with a range of formal education and on-the-job training opportunities
- Tickets to the Australian Open
- Monthly health & wellbeing activities through our Thrive program.
- Onsite gym & tennis facilities
- Flexible working practices
- Free car parking
- A range of discounts from our sponsorship partners

To Apply

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on

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