Credit Support Specialist

7 days ago

Adelaide, South Australia Plenti Full time

**Who are we?**

Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia's best lender. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well.

We've come a long way in a few yearsachieving things like: winning over 30 awards for positively changing how people access finance; thousands of households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff. Our ambitions are huge and we've only just begun...

**What will you be doing?
As a Credit Support Specialist, the key function of the role is to help support our Credit Team effectively and efficiently make credit decisions based on requests for finance. Through working with a number of stakeholders, prioritizing and actioning work in a timely manner, our aim is to help create a business that is servicing our customers quicker than our competitors.
- Ensure data is entered accurately and matches supporting documentation
- Perform phone calls to banks, customers and dealerships to verify information when required.
- Help identify, simplify and enhance process improvements to ensure a fantastic customer experience

**What will make you successful in this role?**
- Must be resilient and open to change
- Effectively interpret and prioritize workload to ensure that deadlines are met.
- Good quantitative and analytical skills, coupled with sound judgement
- Excellent verbal communication
- A great personality coupled with boundless enthusiasm for a great customer experience
- The ability to work autonomously without supervision
- Work with large amounts of ambiguity and foster a 'can do' attitude.
- Be a team player and build strong positive working relationships throughout the organization

**Why Plenti?**

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can make it happen and share in the results and rewards.

If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us positively reshape Australia's financial eco-system. Our start-up culture fosters innovation, entrepreneurship, leadership and your career progression.

Flexible working arrangements? Social events? Celebrating wins together (and sharing the odd loss)? Tick, tick. It's all part of a workplace culture that is hardworking but fun and supportive of our people and their goals as we work together to build Australia's best lender.

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