Customer Service

1 week ago

Adelaide, South Australia Bollore Logistics Asia Pacific Full time

200 years ago, Bolloré Group was born. Today, one of Bolloré Group's fastest growing business sectors, Bolloré Logistics, have grown to become the world's top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers' growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here at Bollore Logistics, our people's actions are guided by our core values - Humility, Excellence, Courage, Agility & Innovation and Solidarity. We believe it's the people who brought us to where we are right now, and it'll be the people who propel us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**Requirements**:
**About the role**:
Based in our Adelaide office this role reports to the Branch Manager, conducts standard customer service & sales-based administrative tasks, liaises with stakeholders to ensure client requirements are met and undertakes tasks assigned by the Branch Manager.

**What you will doing**:

- Customer Service
- Update Customer details
- Client rates (origin/freight/destination)
- Contact details (delivery address/billing/address/p.i.c)
- Client profiles
- Reporting requirements
- Order follow-ups and maintain Order reports for Customers
- Service and develop existing accounts
- Liaise with Management on customer service matters daily
- Update Customers on international supply chain processes (pre-alerts, arrival dates, off loads & delivery schedule)
- Handle customer rate queries & shipment queries
- Sales Administration
- Process client SOP's at the direction of Management
- Quote customers and overseas offices at a profitable level
- Liaise with overseas offices to obtain the best possible rates and services
- Liaise with operational and warehouse staff to ensure client requirements are met
- Report any issues raised by customers, overseas offices & agents to relevant stakeholders
- Undertake ad hoc assigns and other client-based tasks as specified by the Branch Manager

Essential:

- At least two years of experience in Customer Service or related role
- Proficient knowledge of all freight forwarding facets

Desirable:

- Conflict resolution and diplomacy know-how
- Ability to develop existing business
- Excellent organisational skills
- Ability to think laterally and find quick & effective solutions to problems

**What we offer**:
Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

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