Marine & Defence Customer Solutions Analyst

**Company Description**:
**Do amazing work**

A career with Viva Energy is more than just a job. It's a chance to join a group of people dedicated to supporting Australia's evolving energy and convenience needs. We're a leading retail, industrial and energy business, and we've been helping Australians reach their destination for more than 120 years.

Our plans for the future support Australia's energy transition to sustainable, lower carbon energy solutions. And our recent acquisitions of Coles Express and OTR, we provide Australians with outstanding convenience.

At the heart of our plans is people power. People who want to grow and evolve with us. People with new perspectives, energy and passion to drive Viva Energy and their careers forward.

**About Viva Energy**

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because that's how we get the best outcomes.

Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.

Viva Energy is seeking a proactive and detail-oriented **Marine & Defence** **Customer Solutions Analyst** to manage the end-to-end ordering and invoicing process for our Marine and Defence customers across Australia and internationally. This is a unique opportunity to contribute to critical national infrastructure while working in a dynamic and supportive team.

**What You'll Be Doing**
- ** Manage the full Order-to-Cash (OTC) process** for Marine and Defence fuel and lubricant deliveries, including Defence Fuel Installations (DFIs), commercial ports, marinas, airports, and remote locations.
- ** Coordinate with internal and external stakeholders** including Defence Fuel Services Branch, UGL, third-party suppliers, Marine Account Managers, and Viva Terminal staff.
- ** Resolve pricing and documentation queries** to ensure accurate and timely delivery and invoicing.
- ** Provide administrative support** to Strategic Defence and Marine Account Managers:

- Create and maintain customer/vendor accounts
- Update master data and spreadsheets
- Process vendor invoices for Marine operations

**Responsibilities & Requirements**
- Strong analytical skill, organised with high degree of attention to details, ability to collect, and analyse complex data sets.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
- Ability to adapt to changing priorities and manage multiple tasks concurrently
- Ensuring ADF's demands are met as per contractual KPIs.
- Processing/Reviewing of supplier invoices for pass-thru transactions. Reconciliation of supplier accounts and resolution of any account issues.
- Ensure timely response to customer and stakeholder inquiries and that a customer focused approach is always maintained including management of the Defence Orders and Invoices Inbox.

**Qualifications**:

- JDE experience preferred.
- Proven experience in a Customer Solutions or Accounts Payable roles, purchasing or supply chain.
- Well-developed interpersonal and communication skills to influence people working across internal and external interfaces.
- Ability to work as part of a virtual team

**Additional Information**:
We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.