Executive Services Officer

3 days ago

Brisbane, Queensland, Australia Communities, Housing And Digital Economy Full time

The role
Departmental Liaison Officers (DLOs) are staff appointed by the department to facilitate communication and liaison between the ministerial office and the portfolio department.
The role of the DLO is to provide the Minister's office with a readily accessible source of knowledge and skills regarding the operations of the department/agency(s) within the Minister's portfolio.
The Executive Service Officer provides operational support to the DLO team to help deliver timely, authoritative and accurate advice and information.
Key responsibilities
The position supports the DLO team to be a liaison between the Department of Community, Housing and Digital Economy and the Office of the Minister for Communities and Housing and Minister for the Arts and Digital Economy by:

- managing telephone communication from members of the public to the Office of the Minister; recording such communication and allocating across the portfolio
- tracking and monitoring telephone enquiries to ensure appropriate and timely action has been taken by the department, following up overdue enquiries and escalating where required
- responding clearly and accurately to enquiries from a broad range of stakeholders including members of the public, government departments and Ministerial Offices in a timely manner, to ensure effective resolution
- providing project and administrative support to the DLO team including reoccurring and one-off activities.
- undertaking research and analysis ensuring information and data is presented in a way that is easy to understand and appropriate for the audience.
- working collaboratively and operating as an effective team member while providing project support
- maintaining secure information management systems and updating office manuals and contact lists when required
- ensuring that incoming correspondence for the Minister and the Director-General is registered on the department's correspondence tracking system (MinCor);
- reconciling queries, late correspondence/responses and requests for information held on departmental systems.

For further information regarding the role, please refer to the Role Description and Applicant Guide.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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