Partner Coach Consultant

1 week ago

Hobart, Tasmania, Australia Iag New Zealand Full time

READY FOR ANYTHING

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.
- Location
- Tasmania

Key Responsibilities
- Ability to identify opportunities and drive performance and behaviours
- Ensure coaching methods and delivery are aligned with partner needs and IAG Partner Value Proposition (PVP)
- Coaching of Partner staff:

- Identifying learning needs and growth opportunities
- Ongoing 1:1 or group coaching for skill development and embedment of product knowledge into conversations
- Embedment of Regulatory conversations
- Monitoring of behaviour changes through goal setting and follow up
- Development planning with partner branch managers/stakeholders
- Preparation, Analysis and delivery of sales production reports
- End to end responsibility for partner marketing campaigns
- Partner Monitoring and effective planning for successful journey
- Engage stakeholders to agree upon coaching prioritisation and expectations
- Understand the operational risk and compliance requirements relevant to our partners and the IAG Partner and Platforms network, ensuring coaching is delivered to support adherence to these requirements
- Maintain coaching records to ensure they remain up to date, relevant and compliant
- Follow appropriate coaching and compliance adherence and sign-off practices

Skills & Experience
- ASIC Tier 2
- Full Driver's License
- Insurance and/or financial institution experience
- Proven coaching skills (minimum 3 years)
- Proficient in Microsoft suite of programs (Word, Excel, PowerPoint, Outlook)
- Proficient in Cisco WebEx Training Centre
- Coaching experience using virtual learning facilitation
- Coaching Skills
- Relationship management
- Effective time management
- Working independently
- Strong communication and interpersonal skills (both written and verbal)
- Experience in managing stakeholder relationships to a high-level of customer satisfaction and in managing external providers
- Ability to communicate at business, corporate and industry levels
- Experience working in third party distribution environment
- Experience working in an operational, underwriting or customer service level

Ready for anything? Let's talk.

Start your career journey with us
**Applications close on 8th of February at 23.59pm**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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