Senior Solutions Architect

22 hours ago

Australia Bebeeconsultant Full time

About the Role
The Senior Professional Services Consultant plays a pivotal customer-facing and internal leadership role, driving growth in professional services.
This position involves designing and delivering tailored solutions to large enterprise customers, overseeing their experience, and working on multiple implementations and consulting projects with a team of delivery consultants.
The consultant will lead end-to-end solution design, facilitate workshops and collaboration sessions with customers and internal teams, and develop data-driven consulting recommendations grounded in industry best practices.
They will also act as a post-sales solutions expert, coordinating closely with project managers, contributing to customer research, and leading and mentoring a team of consultants and specialists.
Key Responsibilities:
Lead end-to-end solution design: identify, document, and manage business solutions that span configuration, customization, integrations, reporting, testing, and user training
Facilitate workshops and collaboration sessions with customers and internal teams to drive alignment and decisions
Understand and leverage dependencies across the platform to architect scalable workflows
Develop and deliver data-driven consulting recommendations grounded in industry best practices
Act as a post-sales solutions expert to identify value-add services, articulate ROI, and help close opportunities
Coordinate closely with project managers to maintain scope, schedule, and budget; adapt plans to keep teams on track
Contribute to customer research and initiatives to inform product improvements
Lead and mentor a team of consultants and specialists; track progress against adoption goals
Build strong stakeholder relationships and provide clear, proactive status updates
Requirements:
5+ years of customer-facing experience in a software company and 3+ years of general or home care consulting experience
Bachelor's degree or equivalent experience
Deep expertise in the solution and/or relevant functional domains, including integrations, data, and ERP implementation principles
Proven leadership that drives services revenue growth and customer satisfaction
Exceptional facilitation, communication, and presentation skills; strong stakeholder management
Strong cross-functional collaboration skills with meticulous organization and attention to detail in a matrixed environment
Ability to manage multiple concurrent projects, balancing competing priorities with a proactive mindset
Proficiency with tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk
About Us:
We are a technology company that empowers care providers and improves outcomes for patients and families. We foster a high-trust culture that supports career growth and well-being.

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