Fraud Risk Lead

**About Zeller**

At Zeller, we're champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we're hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can't think of anything more exciting than disrupting the status-quo, then read on to learn more.

We are looking for a Fraud Risk Lead to join our Risk and Compliance team. You will report directly to the Head of Risk and Compliance where you will have exposure across all facets of Risk. No two days will be the sameIf you value growth, you will have the freedom and resources to do incredible things at Zeller.

Roles and Responsibilities

**Fraud Risk Management Strategy**:
- Iterate, test and implement our Fraud risk management strategy and operational control design to stay ahead of the latest fraud trends, rings, and technological threats.
- Collaborate with other teams to assess and address new fraud risks and implement proactive strategies to mitigate these emerging typologies.
- Provide insights and recommendations to improve the effectiveness and efficiency of fraud prevention processes.
- Engage with Product, Legal, and Compliance teams to align fraud risk management practices with business objectives and regulatory requirements.

**Operations Management**:
- Manage a team of fraud analyst supervisors, and their teams in day to day operations - from providing guidance, training, through to leading career development.
- Be responsible for: Real-time transaction monitoring; Case investigations; and Chargeback analysis.
- Monitor fraud KPIs and generate insights to reduce false positives and detect emerging fraud patterns.
- Own and optimize the use of third-party fraud detection tools and internal rule engines.
- Assist with regulatory reporting and coordination with legal/compliance on complex or high-risk fraud cases.

**Continuous Improvement (Projects)**:
- Develop, implement, and continuously improve fraud detection and prevention strategies tailored to fintech-specific risks.
- Collaborate with product, engineering, and compliance teams to implement scalable fraud controls while balancing customer experience outcomes.
- Work closely with senior leadership, including the Head of Risk and Compliance and COO, on key projects that promote operational efficiency, scalability, and the strategic mitigation of fraud risks.

**Attributes**:
- You are humble and have a 'can do' attitude.
- You are a fast learner and love sharing your knowledge with others.
- You love challenging the status-quoYou thrive on solving problems of significant importance.
- You work autonomously yet collaboratively.
- You can prioritise and remain focused under pressure.
- You have a strong attention to detail.
- You have well-developed communication skills including written correspondence.
- Self sufficient, adaptable to change, and resilient.

**Qualifications and Experience**:
- 5+ years experience in Risk or Compliance
- A Bachelor degree, or a track record of experience that proves it was not required
- Ability to work in a fast-paced and dynamic environment by multitasking effortlessly and managing competing priorities under demanding deadlines.
- Demonstrated ability to analyze emerging fraud threats and provide actionable recommendations to internal teams.
- Excellent communication skills with the ability to effectively report and collaborate with cross-functional teams and senior leadership.
- Strong attention to detail, analytical thinking, and problem-solving skills.

**Bonus points**:
- You understand Financial Services or Payments.
- You have been part of a high-growth startup environment before.
- Knowledge of Anti-Money Laundering & Counter Terrorism Finance (AML/CTF) requirements.
- You understand data and statistical analysis techniques.

**What's in it for you?**:
- Competitive salary plus you are rewarded with early stage equity.
- Opportunity to shape fraud strategy at a fast-growing fintech startup.
- Your work environment is balanced, progressive and supportive.

**How we work**

Our team thrives on the energy of being together. While technology connects us virtually, we love the in-person collaboration and spend majority of our work week at our spacious (and fully stocked with snacks) Melbourne CBD office.