Delivery Practice Manager

Overview
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career talent.
In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects.
You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions.
You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery.
You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets.
As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.
It is expected to work from an AWS or customer sites at least 5+ days per week.
This is not a remote position.
Key responsibilities
Building and managing a high-performing team of Delivery Consultants
Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
Driving business development initiatives and exceed customer satisfaction targets
Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery
Drive technical and soft skill training to focus and accelerate consultant development
Partner with Business Unit stakeholder to identify engagement staffing opportunities for your team and drive high team utilization
About The Team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Basic Qualifications
8+ years of experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
Experience managing IT transformation projects
Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals
Ability to travel to AWS and customer locations across the US or globally, as needed
Australian Citizenship is required for this role
Preferred Qualifications
Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Strong project management and resource management capabilities
Financial acumen with P&L management experience
Ability to navigate complex stakeholder relationships and drive change
Sales and negotiation skills for opportunity capture and proposal development
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information.
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Company
Amazon Web Services Australia Pty Ltd
Job details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management, Information Technology, and Product Management
Industries: IT Services and IT Consulting
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