Assistant Event/S Manager

2 weeks ago

Sydney, New South Wales, Australia Feverup Full time

**Location**: Sydney or Melbourne

**Company**: FeverUp

**About Us**:FeverUp is both the leading global platform for entertainment discovery, and a leader in curating and promoting unique live experiences, events, and activities.

**About the Position**:We are seeking a dedicated and enthusiastic Assistant Event/s Manager to support multiple FeverUp immersive experiences. This Assistant Event/s Manager will be reporting to the Event manager of each venue and responsible for supporting the Event Manager with daily operations experience, ensuring a smooth, safe, and enjoyable experience for all visitors. This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service.

**Key Responsibilities**:
Operational Management:

- Supporting the Event Manager by **ensuring the quality of the experience** taking place in the venue, including cleanliness of the site, site safety, and event operations.
- **Maintenance of** **roster**and daily checklists.
- Assist with **ordering supplies**, managing **merchandise stocktake**, and keeping **operational expenditure (OPEX)** low
- Support opening/closing procedures, cover shifts and provide operational flexibility

Event Quality:

- Ensuring the quality of the experience of events taking place in the venue.
- Provide a welcoming and informative introduction to all guests and have passion for **delivering positive experiences** to guests.
- Handle **routine customer inquiries** and issues
- **Monitoring guest satisfaction**, **gathering feedback**, and regular reporting on experience quality to Event Manager

Team Leadership and Scheduling:

- Supervise in the absence of the Event Manager, support a team of guest attendants and technical staff, and assist training of any new staff where required.
- Assisting with or creating **staff rosters**:

- Participation in **management meetings**in the absence of Event Manager

Health, Safety and Incident Management
- Implement and monitor health and safety protocols.
- Manage **emergency procedures** and implement first aid when necessary.
- Formal **incident reporting** (e.g. for injuries or abusive behaviour) to Event Manager
- Ensuring compliance with **local laws and internal policies**

Cross-Functional Liaison Work
- Dealing with **all contractors, suppliers, cleaning companies, and liaising with any external teams**running an event on-site.
- Assisting the communication with Marketing, PR, VIPs, and corporate teams for onsite activities

**Must Have**:

- Previous experience in events, entertainment, hospitality
- Excellent customer service and communication skills
- Passionate about improving customer experience
- Comfortable troubleshooting technical issues or reviewing system logs
- Ability to work flexible hours, weekends, and holidays
- Hold (or willing to obtain) First Aid certification and Working with Children Check (NSW/VIC)

**Job Types**: Freelance, Contract

Pay: $25.00 - $30.00 per hour

Work Authorisation:

- Australia (required)

Work Location: In person

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