Customer Service Officer

3 days ago

Australia Australian Audiology Hearing Specialiats Full time

**Job Title**: Customer Service Officer (Part-Time/Casual)
**Location**: Mt Ommaney
**Company**: Australian Audiology

**About Us**

At **Australian Audiology**, we are committed to delivering exceptional hearing care to communities across Australia. Our dedicated team of professionals strives to enhance the quality of life for our clients by providing advanced hearing solutions and compassionate support.

We are seeking a friendly and motivated **Customer Service Officer** to join our team at our **Mt Ommaney** location. If you are passionate about helping others, have strong communication skills, and thrive in a customer-focused environment, we want to hear from you

**Key Responsibilities**:

- Greet clients warmly and assist with inquiries, appointment scheduling, and general support.
- Maintain client records and appointment schedules with attention to detail and confidentiality.
- Assist with hearing aid fittings, adjustments, and basic troubleshooting under the guidance of audiologists.
- Process payments, issue invoices, and manage point-of-sale transactions.
- Support daily clinic operations, including stock management and general office upkeep.
- Contribute to a welcoming and professional clinic environment.

**Qualifications and Skills**:

- Previous experience in customer service or reception (experience in healthcare or audiology is a plus).
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Positive attitude with a willingness to learn and adapt.

**What We Offer**:

- Competitive hourly rate with flexible part-time/casual hours.
- Comprehensive training and support.
- Opportunity to be part of a dedicated and passionate team.
- A rewarding role that makes a real difference in people's lives.

**How to Apply**:
Join us at **Australian Audiology** and help people reconnect with the sounds that matter.

**Job Types**: Part-time, Casual

Pay: $27.50 - $31.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Rotating roster

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- Mount Ommaney QLD 4074: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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