Customer Service Relief Shift Supervisor

6 days ago


Sydney, New South Wales, Australia West Hq Full time

Overview
Are you a customer service superstar? Are you ready to take the next step in your career into a leadership position? We'd like to hear from you
About the role
The primary responsibility of this position is to supervise on a relief basis for the daily operations of the Customer Service team. This position will organise and allocate the tasks and activities of the team on shift, and act as a key point of escalation for customer enquiries.
About you
Someone who is a natural leader, delivers exceptional customer service, immaculate written and verbal communication and can deal with all levels of customer complaints.
What you will need to be considered
First Aid Certificate (or willingness to obtain)
Working with Children Check Clearance
Demonstrated high level attention to detail
Cash handling experience in a past-paced environment
Experience using CRM systems, particularly InfoGenesis and LINKS
Intermediate experience using Microsoft applications (preferably Outlook, Word, Excel, PowerPoint)
Demonstrable high-level customer service skills
Willingness to undertake Leadership and Performance Management training
Availability/flexibility to work shifts per operational requirement
Clear performance management history for 12 months
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