Contact Centre Agent

1 week ago

Sydney, New South Wales, Australia I-Med Full time

Join a newly created team as a Contact Centre Representative.
I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology and our imaging and diagnosis.
Our busy clinics in the Greater Western Sydney region are looking for Contact Centre Representatives to join their newly created team based in Campbelltown.
Your role will be a combination of handling a high-volume of inbound calls and supporting with online appointments, ensuring patients have a smooth and positive bookings experience for their diagnostic procedures.
We have the flexibility for full-time and part-time roles. You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM. Minimum for part-time is 3 days a week.

**What will you be doing**:

- Be the first point of contact for patient interaction
- Providing excellent customer service and patient care
- Managing appointments to maximise customer service and clinic efficiency
- Developing and maintaining strong working relationships with patients, referrers, staff and managers
- Driving the delivery of high-quality service to patients and referrers

Life at I-MED Radiology
? Competitive remuneration corresponding with experience
?? Comprehensive paid induction training and ongoing development
? Opportunity for career growth and professional progression
? Commitment to your health and well-being, including access to employee assistance program
? To be part of a fun and dedicated team that celebrates wins and successes

**Key selection criteria**:

- Previous customer service experience (highly desirable)
- Ability to multitask while using multiple computer systems
- Demonstrated initiative and willingness to learn
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment
- Have patience and empathy to alleviate medical concerns for patients

Diversity and Inclusion
Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

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