Software Engineer

Overview
Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors. We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we're now powering more than 1 million consults every week. With our most recent $16.6MM round of funding from leading VC firms, we're geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?
The Role
As Heidi's first Windows Engineer, you'll work directly with our partners - healthcare systems, clinics, and hospitals. You'll own the development and deployment experience of our application in Windows environments and implement deep, robust integrations with healthcare systems. You'll be hands-on with systems that matter, working closely with engineers and clinicians to enable widespread deployment of Heidi.
What you'll do
Build and maintain deep integrations with EHR systems in C#, including COM interoperability
Work closely with partner IT teams to ensure stable rollouts, diagnose gnarly system issues, and unblock adoption at speed
Own the deployment and support of our Windows-based application across diverse clinical environments
Translate on-the-ground feedback into product and engineering improvements
Debug real-world environments where clinicians are depending on you for their day-to-day workflows
Be our subject matter expert on everything Windows - from OS internals to deployment strategies to third-party interoperability
What we will look for
Strong programming skills in C# with experience building production systems in .NET
Deep expertise in Windows development and deployment. You know your way around the registry, services, UAC, and installers
Experience integrating with EHR systems, healthcare APIs, or enterprise software in complex IT environments
A mindset of ownership: you want the thing to work, in the real world, for the real user
A love for solving real, gritty problems with elegant technical solutions
Excellent communication skills - you can talk to clinicians, IT admins, and engineers without missing a beat
Bonus
Knowledge of common healthcare standards (e.g., HL7, FHIR)
Previous experience in working with EMIS and/or SystemOne in the UK NHS system
Knowledge of Python programming
Hands-on experience building RPA solutions. You've written automations that interact with desktop applications and navigate complex UIs
Experience deploying and managing Windows applications in regulated or enterprise environments
Familiarity with audio management in Windows
Exposure to security best practices in Windows environments
Past experience in customer-facing or field engineering roles
What do we believe in?
We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
We will stop at nothing to improve patient care across the world.
We design user experiences for joy and ship them fast.
We make decisions in a flat hierarchy that prioritizes the truth over rank.
We provide the resources for people to succeed and give them the freedom to do it.
Why you will flourish with us?
Flexible hybrid working environment, with 3 days in the office.
Additional paid day off for your birthday and wellness days
Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
Rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career
Help us reimagine primary care and change the face of healthcare in Australia and then around the world.
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