Software Engineer

2 weeks ago

Australia Buscojobs Full time

Overview
This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU.
About Schneider Electric
Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. We ensure Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.
About the opportunity
Our team supports customers in the "Industrial Automation" business in the Pacific Zone of Australia and New Zealand. The role is based in Macquarie Park NSW and reports to the Customer Success division, Pacific (Zone). The role ensures continued smooth operations for our customers, troubleshoots and diagnoses faults in a wide range of areas across SCADA verticals and products including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA. The role collaborates with pre-sales, sales, quotes and procurement to focus on the customer's end-to-end experience with Schneider Electric.
Key responsibilities
Owning, investigating and resolving complex software issues, proposing workarounds for customers
Accurate and timely documentation of activities and findings in case management system
Contributing to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
Collaboration with colleagues in other support centres and departments
Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
Learning every day and actively contributing to the team and our customers
About you
To see success in this role, you will be able to demonstrate
2-4 years
of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.
Key skills and experience
Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
Ability to demonstrate understanding of Windows operating system, networking concepts and security
Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
Working knowledge and understanding or experience with integrating hardware and software
Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily
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