Facilities Coordinator

1 week ago

Brisbane, Queensland, Australia Avant Full time

About Avant
Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. It was established by a small group of doctors in 1893, who wanted to "protect themselves from actions arising out of the practice of medicine".
Avant now represents 85,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our members, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
The commitment to members and the profession from our ~950 staff has resulted in over 50% of Australia's doctors choosing to be Avant members, delivered annual revenues of $445 million and net assets of ~$2 billion.
About the Role
This role is part of a national team that focuses on three core areas: Reception, Facilities, and the administration side of Procurement. You will be working across all three areas, contributing to the delivery of excellent customer service and operational support within Avant's workspaces across the country. You'll collaborate closely with the Facilities team to provide a high level of customer service to both internal and external stakeholders, and help ensure that Avant's premises are safe, comfortable, functional, and inspiring environments for staff, visitors, members, and contractors.
Key responsibilities include providing Reception/Concierge coverage and Facilities administration duties to support the smooth day-to-day operation of the office. Given the client-facing nature of this role, professional business attire is required at all times.
**Key Accountabilities**:

- Provide friendly and efficient customer service to all stakeholders through timely written and verbal communication in response to facilities requests and queries.
- Co-ordinate the provision of planned and reactive maintenance services including, but not limited to, air conditioning, security, lighting, power, plumbing, and other facilities management services.
- Manage assets and maintain a strong focus on WH&S for facilities operational infrastructure.
- Ensure all contractors comply with WH&S requirements and hold valid Public Liability insurance.
- Support fire warden training and other first response responsibilities.
- Positively promote facilities management-related activities and ensure all tasks align with internal policies.
- Continuously review and accurately document processes, aiming for best practice and ongoing improvement.

**To Be Successful, You Will Have**:

- Previous experience in workplace facilities and reception management
- Strong organisational skills
- The ability to influence constructively and work collaboratively
- A team-focused mindset
- Sound financial and commercial understanding
- High attention to detail
- A practical, hands-on approach

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