Membership Consultant

**About LDK Seniors' Living**

LDK Seniors' Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise - our guarantee that once our residents call LDK home, they will never have to move again.

**About Amberfield**

LDK Seniors' Living's newest premium village, Amberfield, is located on Cotter Road in Weston, in Canberra's inner south. It is a short driving distance to Yarralumla, Curtin and Woden town centre. Amberfield will feature 370+ homes, comprising of apartments, sky villas, and villas. LDK's range of community activities will promote well-being and provide an exceptional and fulfilling senior living experience so residents thrive at every stage of life. Residents will enjoy resort-style living, with first-class amenities on-site including restaurants, cafes, bars, a greengrocer, theatre and beauty salon. Along with a wellness centre offering a gym, indoor pool, eco dog park and private health consultation rooms.

**About the Role**

We're looking for a Membership Consultant to join our Sales and Marketing team to play a pivotal role in providing information, advice and sales of Retirement Living properties, products and services to residents and members. Join a passionate and dedicated team where you'll work together to increase and maintain high levels of occupancy at Australia's most innovative and premium seniors living village. If you're confident in providing informed advice to seniors and their families, nurturing ongoing relationships, while facilitating enjoyable site tours in our beautiful village and apartments, we may just have the perfect role for you

Role Responsibilities
- Establish and nurture strong, collaborative relationships with internal and external partners to support business growth and enhance service delivery and resident experience.
- Maximise member satisfaction and goodwill including confidence in quality and value for money.
- Meet planned membership targets.
- Prepare and implement sales and marketing strategies for on-site and off-site presentations, expos and seniors' and community functions.
- Maintain an accurate records management/filing system including accurate and detailed Salesforce data.
- Respond promptly to all communications and nurture leads through consistent follow-up, maintaining a proactive approach to converting tours into sales.
- Prepare and present regular and ad hoc sales reports to relevant team members.

**Our Employee Value Proposition**

LDK villages have established a reputation of being 'truly happy places' for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

**LDK Benefits**
- Onsite staff parking, cafes and restaurants available including a free daily Coffee or Tea
- Great retail discounts with stores including JB Hi-Fi, K-mart, Woolworths, Target and more.
- Access to Comm-Bank Workplace Banking.
- Continuous professional development and promotional opportunities.
- Working in a supportive and welcoming environment with a culture driven by our organisational values.

**Qualifications, Experience and Skills**
- Demonstrated experience in planning and implementing sales strategies
- Demonstrated experience in customer relationship management
- Dedication to providing great customer service
- Excellent interpersonal, communication and presentation skills
- Highly proficient in Microsoft Office and database management
- Effective time management and organisational skills
- Understanding of the Queensland Retirement Villages Act 1999 (as amended) and real estate conveyancing procedures (highly regarded)

**How to Apply