Data Operations Manager

**Sydney CBD**
- 7+ relevant years' experience in data operations, platform support/engineering.
- Expert in leading DataOps/DevOps in cloud-based data environments
- Perm role| Hybrid working | salary: $197K (negotiable for right experience).

**About the Role**

You will be a key enabler of downstream functions like Insights and CX, working closely with engineering, reporting, and governance teams to ensure seamless, trusted, and scalable data delivery. The role combines strong technical depth with people leadership, platform optimisation, and cross-team influence.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare's Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It's an exciting time at icare where no two days are the same; as a Manager, Data Operations you will:

- Lead the Data Ops team to monitor, operate, and continuously enhance icare's cloud-based data platform.
- Oversee platform health, cost, security, and performance across Snowflake, AWS Glue, S3, and supporting components.
- Own and manage operational support processes (L2/L3), issue resolution workflows, and incident response procedure.
- Implement and refine platform monitoring, alerting, and observability frameworks.
- Work with key stakeholders across schemes to design and agree on key SLAs for data delivery and ensure they are delivered, tracked and communicated via weekly and monthly data operations report.
- Drive a Continuous Improvement (CI) agenda, including:

- Identifying and executing performance tuning opportunities (pipelines, queries, models).
- Automating manual processes across monitoring, validation, and maintenance.
- Leading the CI backlog and prioritising enhancement opportunities with stakeholders.
- Collaborate with Data Platform Engineering to embed best practices from CI learnings into reusable pattern and platform design.
- Contribute operational knowledge around the impact of change on data operations and ensure delivered risk are identified and communicated with programs
- Influence and guide reporting/analytics teams (Performance Monitoring & Insights) on refresh optimisation and data model efficiency.
- Support release and deployment processes in collaboration with DevOps Engineers.
- Manage platform documentation, knowledge sharing, and technical uplift across the team.
- Support the team's evolution toward Agile ways of working and service line alignment.

**Team Leadership**
- Coach and develop a high-performing team including Data Ops Analysts, Snowflake Specialists, AWS Specialists, and Ops Leads
- Foster a culture of curiosity, ownership, and data reliability.
- Collaborate with stakeholders across technology, transformation, reporting, CX, and governance functions.

**Skills & Experience**
- 7+ years in data operations, platform support or engineering
- Proven experience leading DataOps or DevOps in cloud-based data environments
- Demonstrated track record in operational support (L2/L3), platform optimisation, and incident management
- Experience driving and delivering continuous improvement initiatives across data and analytics functions
- Strong technical knowledge of data platforms (Snowflake, AWS or similar)
- Proficiency in CI/CD, orchestration, and automation tooling
- Solid understanding of performance tuning, pipeline monitoring, and query optimisation
- Excellent communication and stakeholder engagement skills
- Experience in public sector, insurance, or highly regulated industries
- Exposure to Agile delivery environments and service-line aligned operating models
- Knowledge of observability frameworks and data quality tooling (e.g. Great Expectations, OpenLineage)
- Familiarity with data governance principles and data cataloguing
- Bachelor's degree in computer science, Information Systems, Engineering, or related field
- Pre-Employment Checks
- Relevant certifications (e.g. Snowflake, AWS, Dev/DataOps)
- Post graduate qualifications in Data, Analytics or Technology Management

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.

**About the Company**

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW's agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in