Technical Analyst

1 week ago

Sydney, New South Wales, Australia Optus Full time

Join to apply for theTechnical Analyst - UC and Networksrole atOptus
Optus is seeking a skilled and adaptableTechnical Analystto join our Collaboration Services group within Optus Enterprise Government Technical Assistance Centre (GTAC).
This role spans two key domains — Unified Communications (UC) and Networks — supporting the delivery of cutting-edge collaboration solutions to Federal Government and Enterprise customers.
You'll play a hands-on role in designing, implementing, and supporting UC and VC platforms, with a strong focus onMicrosoft Teamsandnetwork technologiessuch as Cisco and Fortinet.
You'll work closely with customer stakeholders, delivery teams, and technical specialists to ensure seamless service delivery, while also mentoring junior analysts and driving automation through DevOps practices.
What You'll Be Doing
Deliver end-to-end collaboration solutions including discovery, planning, low-level design, implementation, and transition to production
Provide technical support and escalation for managed services aligned to SLAs
Collaborate with internal teams and customer stakeholders to ensure successful delivery and ongoing service improvement
Maintain and update technical documentation, disaster recovery plans, and change management records
Drive automation and efficiency through DevOps practices and scripting
Operate within an ITIL-based service management framework
Represent Optus on customer premises, working in partnership to achieve shared goals
What You'll Bring
Australian Citizenship (mandatory) and eligibility for Government security clearance (NV1 highly desirable)
Extensive hands-on experience with Microsoft Teams, including deployment, configuration, and support in enterprise environments
Proven expertise with VOSS for provisioning and managing unified communications platforms
Strong understanding of unified communications technologies and platforms
Experience with Cisco UC Manager, CUBE/SBC, Polycom RealPresence, and Cisco Telepresence
Excellent troubleshooting, analytical, and documentation skills
Ability to work autonomously, manage competing priorities, and perform under pressure
Familiarity with ITIL practices and service management environments
DevOps mindset with a focus on automation and continuous improvement
Strong communication and stakeholder engagement skills
Collaborative, customer-focused attitude with a passion for delivering results
Benefits
3 days in the office, 2 days remote – with flexible hours to suit
Inclusive carer neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 'Connected Leave' Days
Access to resources, webinars and support via the 'Parents at Work portal'
Growth opportunities through an extensive online and facilitator-led learning catalogue
Employee resource groups and a vibrant campus life with facilities and services
Commuter benefits such as a free Optus bus from Macquarie University Metro Station
At Optus, we are strengthened by diversity and are committed to equal employment opportunity for all job seekers.
If you require adjustments or accessibility support to participate fairly in the recruitment process, please email or call .
For more information on Diversity, Inclusion & Belonging at Optus, please visit about/inclusion-diversity.
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