Value Stream Manager

**Shape the future direction of Alinta's Retail Energy Products and Services**:

- **Rally our Product teams to turn our business and customer value objectives into reality**:

- **Partner with our Digital Teams in enhancement of our existing Self Service options and activation of new ones**:

- **Permanent Full-Time position located in Southbank, Melbourne CBD - Hybrid working**

**About Alinta Energy**:
At Alinta Energy, we're constantly striving to do better. Whether it's lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.

It's an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we're committed to a culture that's focussed on being better at providing great service externally and internally. An organisation where people truly matter. That's better.

We're a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we're a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia and Morwell in Victoria.

**About the role**:
We have an excellent opportunity for a Value Stream Manager to join our Retail Solutions Delivery Team, reporting to the General Manager. As a Value Stream Manager you will co-ordinate the delivery of value across all products within Customer Support. You will ensure your Product Teams work effectively to identify the customer needs and the broader business objectives that a product or feature will fulfil, and rally the Product teams to turn that vision into a reality.

**Responsibilities will include**:

- Understanding the entire value stream and drive delivery support of the strategy, ambitions, and objectives of the leadership collective
- maximising the return on investment (ROI) of the development effort across all products within your value stream segment
- Direct contribution to the design and development of Self Service offerings and the effective migration of customer interaction towards these channels
- Support & direct management of Product Owners and their matrix teams to ensure effective identification, prioritisation and shaping of requirements
- Your ability to clearly and credibly articulate relative value / directional priorities is a critical capability in this role
- Working with your Value Stream Manager peer to ensure a programmatic approach is adopted across the design streams

**To be successful you will have**:

- Significant experience in a similar role with direct experience managing Product Owners
- Demonstrated experience in Self Service / Digital Channels and in Channel Migration strategies
- Ability to foster a team culture that encourages open and transparent communication
- Highly organised with the ability to handle multiple projects and deadlines
- Extensive stakeholder engagement experience across multiple areas
- Proactive in your approach in managing issues and risks

This is a great opportunity for a pro-active Value Stream Manager with strong stakeholder engagement who is looking for the next step in their career.

Working at Alinta Energy you will have access to a range of benefits, such as:

- Flexible work options for most roles where you can work a combination of days from the office and from home
- Staff Energy Offer (where products are available)
- Employee Referral Bonus
- Salary Packaging options
- Full access to Headspace Application
- Salary continuance insurance
- Employee Assistance Program
- Purchased leave
- Community volunteer leave

Let's spread the positive energy together

Alinta Energy is a Circle Back Initiative employer - we commit to respond to every applicant.

Alinta Energy takes the safety and wellbeing of our people seriously. We require employees to be fully vaccinated against COVID-19 to be able to attend our workplaces.

**How to apply**: