It Service Desk Manager

6 days ago


Sydney, New South Wales, Australia Perigon Group Full time

Up to $120k + Super (Depending on Experience)
- O365 / Windows / AD, DNS, DHCP / MACOS / TCP/IP
- Permanent / Inner City Location

**The Role**:
Our Client is looking for an IT Service Desk Manager with experience in managing a small helpdesk team of 4 and bring a broad range of experience across Windows and MAC platforms.
- Up to $120k + Super (Depending on Experience)
- O365 / Windows / AD, DNS, DHCP / MACOS / TCP/IP
- Permanent / Inner City Location

**Your Responsibilities**:

- Proven experience managing Lvl 1-2 IT Support professionals.
- You will be the escalation point and will possess the necessary skill to resolve difficult issues.
- You will working as an IT Team Leader with people management responsibilities, including setting KPI's and rostering.
- Manages dispatches to stores, allocating resources and liaising with vendors.
- Managing dashboard and tickets, setting KPI's for the day and monitoring for unauthorized access.
- Looking after IT Support professionals in a O365 / Windows / AD, DNS, DHCP / MACOS / TCP/IP environment.

**About You**:

- 3+ Years experience in a similar role with people management.
- 5+ Years experience in providing Helpdesk and Desktop support.
- Knowledge of Microsoft products including Windows 10/11
- Knowledge of MAC OS
- Knowledge of networking - TCP/IP
- Proven O365 exposure including Exchange


  • Service Desk Team Lead

    19 hours ago


    Sydney, New South Wales, Australia Brennan It Full time

    **Brennan IT**We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row.**Benefits of working at Brennan IT**:- An awesome team of people to work with- Flexible working arrangements-...

  • Service Desk Manager

    20 hours ago


    Sydney, New South Wales, Australia Genesis It&T Pty Ltd Full time

    **Permanent Full Time**:- **Sydney CBD Office Location**:- **Flexible/Hybrid Working Arrangement**Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats.We are seeking a dynamic and experienced Service Desk...

  • Service Desk Engineer

    4 weeks ago


    Sydney, New South Wales, Australia Canary IT Full time

    Canary IT is seeking a skilled and customer-focused Service Desk Engineer Level 2 to join our dynamic Managed Services Team.Canary IT is a national provider of Cloud & Data, Cyber Security, LS Retail on Microsoft Business Central, and Managed Services. We are proudly 26 years in business, with long time, trusting relationships with our customers, supplier...


  • Sydney, New South Wales, Australia Canary IT Full time $90,000 - $120,000 per year

    Canary ITis seeking a skilled and customer-focusedService Desk Engineer Level 2to join our dynamic Managed Services Team.Canary IT is a national provider of Cloud & Data, Cyber Security, LS Retail on Microsoft Business Central, and Managed Services. We are proudly 26 years in business, with long time, trusting relationships with our customers, supplier...


  • Sydney, New South Wales, Australia Emerging It Full time

    Emerging IT is looking for a motivated, passionate, and talented Level 3 Service Desk Technician to join our Melbourne or Sydney team.- In this diverse role, you will work with a range of different technology and infrastructure. You will help transform organisations and make a real difference by helping them grow and thrive in their respected industries.-...


  • Sydney, New South Wales, Australia Brennan It Full time

    **Brennan. Where true performance thrives.**At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our **True Performance System** - a...


  • Sydney, New South Wales, Australia Hamilton Barnes Associates Full time

    $130,000 + BenefitsSydney, New South WalesPermanentEnterpriseEnterprise NetworkingWe're seeking an organized and proactive individual to take on the role of Service Desk Manager, overseeing the establishment and ongoing management of our MSP client's service desk functionAs a Service Desk Manager you'll play a pivotal role in ensuring the creation & ongoing...


  • Sydney, New South Wales, Australia Container Exchange Services Full time

    **Introduction**:You will lead the Service Desk team and processes to drive high quality service, including incident, service request and problem management, service desk SLAs across all teams, communicating & leading major incident response and RCA's, reviewing & improving the service desk processes and tooling, analysing ticket trends to eliminate or shift...


  • Sydney, New South Wales, Australia Brennan It Full time

    **Why work for Brennan?****Brennan offers an excellent remuneration package and benefits including**:- An environment that embraces learning and development of all employees- A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more- Discounted IT hardware and software products- A strong culture...


  • Sydney, New South Wales, Australia Rentokil Initial Full time

    Our friendly IT team have a fantastic opportunity for an enthusiastic and experienced IT Service Desk Manager who has a passion for all things technology to join the team in Sydney. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles.**Rentokil Initial (the world's largest pest control...