Home Loans Case Manager

2 weeks ago

Melbourne, Victoria, Australia Hays Full time

Embrace the new year with an exciting opportunity to join a 'Big 4' Bank and propel your professional career

**Your new company**

Are you ready to elevate your career and become part of a leading financial institution?

Embrace the new year with this exciting opportunity to join one of the 'Big 4' banks and propel your professional journey to new heights. With its head office located in Docklands, join a business that is committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.
- $37.78/hour + super
- Temp 12-Month Contract with potential for extension or permanency
- Hybrid working model
- Full time position (Monday to Friday on a rotating roster from 8am to 7pm)
- Start date: January 24'
- Based in Docklands, Melbourne

**Your new role**

As a Home Loans Case Manager, you will deliver the desired customer experience by adopting a positive relationship with a customer-centric approach. You will be required to do the following:

- Receive and Initiate Inbound/Outbound calls to customers and internal stakeholders
- Assist in offering appropriate resolutions for delinquent customers with their Secured and Unsecured Lending (Mortgages, Personal Loans, Credit Cards or Debit Accounts)
- Manage complex customer scenarios with a wide array of strategies, while balancing both the customer and the banks' needs
- A genuine passion for providing first-class customer service
- High attention to detail when dealing with customer enquiries
- Exceptional communication skills
- Technical skills to work with multiple systems simultaneously
- Ability to work towards individual targets and team goals
- Strong empathy and have the ability to build rapport with customers

**Culture and benefits**
- 6-8 weeks of in-depth, industry-leading training program on site
- Support and development to build your career in the banking industry
- Hybrid/Flexible working environment
- Strong emphasis on Gender and Cultural Diversity, Accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ Inclusion and Employee wellbeing & engagement

It is required that you complete specially selected online assessments as part of the recruitment process for this position.

**What you need to do now**

2824073

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