Policy Manager

**Policy Manager**

**Policy & Delivery, NSW Fair Trading & Regulatory Services**

**Grade 11/12 Full time, Ongoing**

We are looking for driven and passionate people wanting to work on policy and law reform across a diverse range of consumer protection, worker safety and industry regulation issues, which protects consumers and ensures people get home safely.

If you have an interest in public policy and want to make a real difference by working on issues that will help improve people's lives and help businesses in NSW, please come and join us

These roles are policy roles (they are not customer service or administrative roles) but we are keen to hear from you if you have relevant experience that could transfer to policy, including any of the following:

- Behavioural science
- Data analysis
- Operational roles in a regulatory environment
- Law
- Social research
- Economics
- Government/industry liaison

**About Policy & Delivery**
- **We are a strategic policy hub responsible for delivering law reform and strategic policy across the broad range of legislative areas covered by NSW Fair Trading at both State and National level.
- Our Branch tackles complex challenges facing all citizens and businesses across NSW, such as:

- Keeping pace with shifts in how people live and balancing the benefits of new ways of doing business, with protection of consumer rights such as online sales
- Maximising the potential of using technology to make it easier for people to do business and access services, and for government agencies and communities to interact
- Boosting economic growth by helping consumers to enforce their rights and improving consumer confidence in the goods and services they use every day
- Ensuring consumer protection laws deal effectively with emerging industries and technologies.
- Maximising the potential of using technology to make it easier for people to do business and access services, and for government agencies and communities to interact.
- Boosting economic growth by helping consumers to enforce their rights and improving consumer confidence in the goods and services they use every day.
- Balancing the benefits of new ways of doing business, such as short-term rentals, with fair housing supply levels.
- Keeping pace with shifts in how people live, when over 50% of people in greater Sydney will be living in apartments and more and more people renting and for longer.
- Ensuring the regulation of the housing sector is fit for purpose, particularly for vulnerable cohorts of the population that live in specific types of homes such as retirement villages, residential land lease communities and boarding houses.

Our aim is to improve customer experiences, help the vulnerable, lead change, simplify services, and make a difference in the lives of the people of NSW.

**To be considered for this role, you will have**:

- Previous experience in a senior policy role and/or managing and leading teams in developing and delivering policy projects
- Experience in leading complex policy development, analysis, review and implementation
- Experience in stakeholder management, including leading engagement processes
- Strong project management skills
- Exceptional oral and written communication skills
- Sound understanding of government policy and processes along with relevant tertiary qualifications or demonstrated equivalent in-depth experience/knowledge relevant to policy work or management
- Ability to work in a high-volume environment

**What we need from you**

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 11/12 with the base salary for this role starting at $145378 base plus superannuation

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process