
Senior Claims Consultant
5 days ago
Overview As a Complex Home Claims Consultant, you'll manage high-value, complex home claims and guide customers through challenging moments.
You will handle a portfolio of large loss claims (over $100K) with end-to-end service from lodgement to resolution, working with Home Assessors to manage contents, and temporary accommodation costs while delivering exceptional service that protects our customers' homes and peace of mind.
This role can be based at either our North Lakes or Kawana office.
What You Will Be Doing Triage Complex claims at the earliest opportunity, including pro-active claim reviews.
End-to-end case management of a portfolio of Complex claims, including priority identification and management.
Provide support with empathy and clear expectations setting with clients.
Respond to incoming customer calls and provide excellent phone service for lodging new claims and managing existing claims.
Obtain complete and accurate information regarding circumstances and damages surrounding the claim.
Liaise directly with external providers, including Engineers, Hydrologists, Fire Forensics, Restorers, Builders, Accommodation Suppliers and
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