Clerical Officer
2 days ago
Brisbane Airportdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.Does this sound like you?
If so, read on....
Our Brisbane Airport Cargo site is looking to expand their customer service team.
Some of the key responsibilities of the role are (but not limited to):All Customer Service DutiesAnswering and attending to majority telephone enquiries.
Monitoring and answering customer service emails.Phoning shipments out to Agents/Consignees/Personal EffectsLiaise with Warehouse re Bond Checks and monitor themTrack & TraceMissing cargo / Found cargo investigationsAssist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.Rotations set upTraining future Customer Service StaffImport related functions· Processing of customer collections· ULD documentation processing· Completion of UCR· Security compliance· Ability to learn and use Hermes system.
· Processing of empty ULD returns· Ability to learn and understand ABF & DAFF regulations· Personal Effect phone outs and ability to relay information for collection.
· Processing of Interline Trucking requests and adhere to procedures.
· Compliance to Airline requirements· Processing of Domestic cargo transfers· Processing of Pharma shipments and documentation complianceExport related functions· Ability to learn and understand security compliance – EACE· Processing of export cargo deliveries.
· Compliance to Airline requirements & documentation· ULD documentation processing· Acceptance of dangerous goods· Acceptance of Pharma shipments & documentation compliance· RACA Compliance· Data capturing of airwaybills in line with IATA regulations· Hermes compliance and understanding.Additional DutiesFront counter customer service (imports) Assisting front counter on busy daysCompleting Import VCT'sProcessing payments of invoices for non-account holdersAnd other duties as requiredSkills, Experience and Licenses:Current QLD Driver's License;Previous experience in an Operational environment where SOP's were in place;Intermediate computer skills; Excellent communication skills – Verbal and Written;High level of customer service skills;Understands the importance of meeting Service Level Agreements (SLA's);Excellent team player with a positive/can-do attitude;Works in a Safe Manner at all times;Reliable, trustworthy and has the ability to work independently.Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Brisbane Airport this is your chance
Working for dnata at the airport there are a few must haves for you to be successful:You need to have Australian / New Zealand citizenship or Australian Permanent ResidencyYou must be willing to undertake a Pre-employment medical testYou must be willing to undergo an Australian Federal Police Security checkYou will also need for some of the roles a valid driver's license Basic – Intermediate computer skillsExcellent communication skills – Verbal and WrittenHigh level of customer service skillsAvailable to work on a rotating rosterWhat we offer in return:Opportunity to work for a Global companyGreat team environmentExtensive training and support
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