Receptionist -

2 weeks ago

Brisbane, Queensland, Australia Esk Medical Centre Full time

**ABOUT US**

Esk Medical Centre is a well-established and trusted healthcare provider, committed to delivering high-quality, patient-focused care to our community. With a team of dedicated healthcare professionals, we provide comprehensive medical services tailored to meet the diverse needs of our patients.

Our clinic operates during the following hours to ensure accessibility and convenience for our patients:

- **Monday to Friday**: 8:30 AM - 4:30 PM
- **Saturday**: 9:00 AM - 1:30 PM
- **Sunday**: Closed

At Esk Medical Centre, we pride ourselves on fostering a welcoming, supportive, and professional environment for both patients and staff.

**ABOUT THE ROLE**

As a **Medical Receptionist**, you will be the face of Esk Medical Centre, providing exceptional customer service while ensuring the smooth operation of our front desk. Your role is pivotal in creating a welcoming environment and supporting our team to deliver the highest standard of care.

This dynamic position includes managing patient appointments, handling inquiries, and completing a variety of administrative tasks with accuracy and professionalism.

**KEY RESPONSIBILITIES**
- **Patient Scheduling and Appointment Management**: Welcome patients and visitors warmly, assist with appointment scheduling, and ensure efficient management of the clinic's calendar.
- **Front Desk Operations**: Maintain an organized, professional, and inviting reception area, reflecting the clinic's high standards.
- **Patient Communication**: Address patient inquiries, concerns, and feedback with empathy and clarity, ensuring a positive experience.
- **Administrative Support**: Accurately update patient records, including demographics, medical histories, and insurance details, while maintaining confidentiality.
- **Team Collaboration**: Work closely with medical and administrative staff to ensure seamless clinic operations and support patient care.
- **Billing and Payments**: Process patient payments, manage billing inquiries, and liaise with insurance providers as needed.
- **Problem Solving**: Handle unexpected situations or urgent requests with professionalism and poise.

**SKILLS AND QUALIFICATIONS**
- Proven experience as a receptionist or in a similar administrative role, preferably within a healthcare setting.
- Proficiency in medical software systems (e.g., Best Practice) and strong computer skills.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Strong organizational and multitasking abilities, with great attention to detail.
- A professional, approachable demeanor and the ability to work under pressure.
- Ability to handle sensitive and confidential information with discretion.
- Familiarity with billing systems and insurance processes is an advantage.

**WHAT WE OFFER**
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative work environment.
- The chance to work with a dedicated team in a reputable community-focused clinic.

**HOW TO APPLY**

If you're a motivated and personable individual with a passion for providing outstanding customer service, we want to hear from you

**"Medical Receptionist Application - Esk Medical Centre - [Your Name]"**

**Join us and become an integral part of a clinic that is dedicated to making a positive difference in the lives of our patients and our community**

**Job Type**: Casual

Pay: From $25.00 per hour

Schedule:

- Evening shift
- Shift work
- Weekend availability

Work Location: In person

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