Energy Specialist

3 days ago

Melbourne, Victoria, Australia Origin Energy Full time

Deliver end to end customer service, always strive go above & beyond
- Hybrid working environment, 2 days per week in the office
- Melbourne based

**Delivering good energy starts from within**

It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers - and for our people.

**About the role**:
**Why this role matters**:

- In Retail Operations, we're at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to the ends of the earth to keep our customers impressed and excited about Origin Energy being their energy supplier.
- Provide end to end customer service across multiple channels, using our Kraken technology.
- You will work across the full range of customer service-related requirements including but not limited to onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy

**What will you bring?**
- Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority.
- Ability to interpret information and data to understand customer queries and solve problems
- Able to identify opportunities for business improvement and initiate change requests through working group functions to improve business processes.
- Quick learner with the ability to adapt to new tools and technologies.
- A strong work ethic - A role in Retail Operations is very fast paced and can be challenging at times. We're looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.

**Origin - Where good change happens**

At Origin, we're powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

**_You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing)._**

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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