Front Of House Team Member

1 week ago

Melbourne, Victoria, Australia Ditc - Diggin In The Cellars Full time

DITC - Diggin In The Cellars

An opportunity for a personable customer focused hospitality professional, with a passion for service and honest wine to join our front of house team at The Alps.
- Genuine career & development opportunities
- A cohesive team, venue wide, who value knowledge & collaboration
- Great working environment, work/ life balance & generous perks

About us

The great wine regions of the old world form a formidable ring around the European Alps. These regions, along with many others from all over the old and new world of wine fill our 400+ strong wine library at The Alps Wine Shop and Bar. We believe strongly in the idea that wine should represent the place from which it was grown and the seasons that pass through that place in any given year.

There are always 20 ever rotating wines available by the glass as well as 400+ more to choose from by the bottle. All to be enjoyed alongside thoughtful plates of food designed for wine.

Part of the Diggin' In The Cellars group, we value good wine, good food and good people. We believe knowledge is best shared and foster a culture where a desire to learn from our peers, our producers and beyond is inherent throughout.

About the role

As a front of house team member you are responsible to deliver exceptional service which is efficient, hospitable and true to our ethos, contributing to the creation of a community of patrons through confident service and genuine knowledge of our food and wine.

You will proactively contribute to the smooth running of the venue through the completion of pre service and end of service tasks, stock control, and the maintenance of a welcoming and well presented venue.

You will participate in regular on-the-job training to develop your service skills and wine knowledge while always striving for continuous improvement across all aspects of your role and venue operations.

What we offer
- Career progression in an expanding group with many facets
- In house wine training and development as well as the opportunity to study WSET level 2 and 3
- Be a part of a supportive and inclusive team, working closely with the kitchen team in a collaborative environment.
- Opportunity to meet and learn from local producers, take part in vintage, come along to day trips with the group out to local vineyards.
- Staff discounts across all venues in the group including our online wine store

Who we are looking for
- Previous experience in a hospitality or customer service position, within a venue of a similar style
- You have a strong passion for service and wine, a good understanding of the wine industry, local and internationally, WSET education would be preferred but not a deal breaker.
- An ability to multi-task and cope in a fast paced environment.
- An ability to build relationships with our team and customers and contribute to a positive workplace culture.
- A genuine desire to learn and expand your knowledge is a must.

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