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Cartage Specialist

2 weeks ago

Brisbane, Queensland, Australia Dp World Full time

**About the role**

An exciting opportunity for a Cartage Specialist to join our growing team

This role will be responsible for managing the transport operation for our clients using DP World's assets and systems, while maintaining our reputation and brand as market leading logistics service provider. The Transport Operator will manage day-to-day operations for key clients, from bookings, processing shipments, liaising with operations through to invoicing and reporting.

**The key roles and responsibilities of this role include but are not limited to**:

- Manage the day-to-day operation of all transport services
- Manage risks associated with transport
- Lead by example and identify areas of improvement
- Investigate new ways and processes to manage day to day activities and improve automation
- Elimination unrecoverable costs
- Ensure all team members are working towards customer satisfaction targets
- Understand costs for services and look for cost reductions
- Help the team and transport service providers trouble shoot problems
- Book and manage transport of all shipments for our clients with appointed service providers
- Maintain and update records of all shipments and provide activity reporting and key dates to client
- Request and provide documents and electronic messages to transport providers within the required timeframe
- Update the system with delivery and dehire dates, as well as any notes that are relevant to the operation
- Manage the client code in our operation system with all current information
- Monitor Customs Clearance and other regulatory releases (DAWR)
- Provide the highest level of customer service to the client by being responsive, cooperative, and knowledgeable with regards to the client's business and the global import/export market

**About you**
- 3-6 years' experience in transport operations preferred or similar roles
- 1-2 years in customer facing roles
- Excellent understanding of the supply chain from an Australian perspective
- Strong customer service skills and attention to detail
- Experience managing customer requirements for transportation (import and export shipments)
- Demonstrated ability to work and solution issues independently
- Cargowise (Wise-Tech) experience and knowledge advantageous

**Supporting equality**

At DP World, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce - leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

**About DP World**

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

**WE MAKE TRADE FLOW**

**TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
**Application details**

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