Connect Chat Banker

1 week ago

Sydney, New South Wales, Australia Westpac Group Full time

Unique opportunity to join a supportive and caring team culture
- Bring your passion for customer service and help us achieve Westpac Vision
- Start date 24th May. Multiple, full-time, permanent positions based in Parramatta

**How will I help?**

The role of a Connect Chat Banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries while achieving specific performance objectives aligned to the role.

As a Connect Chat Banker, you'll be responsible for providing outstanding customer service primarily via a live chat to our St George and Westpac clients.

**What do I need?**
- Experience servicing complex customer enquiries in a structured environment
- Strong communication skills, able to provide complex solutions in written form and in a professional manner
- Solutions driven, able to provide appropriate solutions to customers in a timely manner
- Technically savvy and
- A self-starter and proactive professional, interested in starting a career in baking and finance

**To be successful in this role, you'll be required to work across our operating hours Monday to Friday 7:00 AM to 9:00 PM and Saturday and Sunday 8:00 AM to 6 PM. Penalty rates apply**

**What's in it for me?**

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer.

**What's it like to work there?**

We aim to provide one big, supportive team of people who love to help our customer Create a better future together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion

**How to I Apply?**
Start here. Just click on the **APPLY **button.

**_Do you need reasonable adjustments during the recruitment process? _

  • Indigenous Connection Banker

    4 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Join our Customer Care Team dedicated to supporting Indigenous Community Customers.- Work in Parramatta, full-time hours.**How will I help?**Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who...

  • Consumer Connect Banker

    3 days ago

    Sydney, New South Wales, Australia Bank of Melbourne Full time

    OverviewJoin to apply for the Consumer Connect Banker role at Bank of MelbourneGet AI-powered advice on this job and more exclusive features.The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience...

  • Consumer Connect Banker

    3 days ago

    Sydney, New South Wales, Australia Bank of Melbourne Full time

    OverviewJoin to apply for the Consumer Connect Banker role at Bank of MelbourneGet AI-powered advice on this job and more exclusive features.The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience...

  • Consumer Connect Banker

    4 days ago

    Sydney, New South Wales, Australia Bank Of Melbourne Full time

    **What's the role?**The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.Watch this video to learn more about the...

  • Consumer Connect Banker

    4 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    **What's the role?**The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.Watch this video to learn more about the...

  • Consumer Connect Banker

    5 days ago

    Sydney, New South Wales, Australia Bank of Melbourne Full time $104,000 - $130,878 per year

    What's the role?The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.Watch this video to learn more about the...

  • Small Business Banker

    1 week ago

    Sydney, New South Wales, Australia Nab Full time

    Small Business Banker- Job number: 798242- Primary position location: NSW- Sydney inner- Category: Banking & Financial Services- Category: Business Banking- Category: Business Development- Work type: Permanent Full time- Closing at: Feb 5 2025 at 23:55 AEDT**Favourite****SMALL BUSINESS BANKER -**Penrith, Ryde and Hills Region- At NAB we believe; banking...

  • Personal Banker

    6 days ago

    Sydney, New South Wales, Australia Gsb Full time

    Personal Banker**About the role**At Great Southern Bank we're a customer-obsessedbunch. We pull out the stops to help all Australians own their own home. Thismeans attracting and retaining customers through our strong brand, clever propositions,and award-winning service and support.Our **Personal Banker **role is pivotal to supporting our purpose. We have...

  • Personal Banker

    7 days ago

    Sydney, New South Wales, Australia Gsb Full time

    Personal Banker**About the role**At Great Southern Bank we're a customer-obsessedbunch. We pull out the stops to help all Australians own their own home. Thismeans attracting and retaining customers through our strong brand, clever propositions,and award-winning service and support.Our **Personal Banker **role is pivotal to supporting our purpose.Based in...

  • Personal Banker

    1 week ago

    Sydney, New South Wales, Australia Gsb Full time

    Personal Banker**About the role**At Great Southern Bank we're a customer-obsessedbunch. We pull out the stops to help all Australians own their own home. Thismeans attracting and retaining customers through our strong brand, clever propositions,and award-winning service and support.Our **Personal Banker **role is pivotal to supporting our purpose.Based in...