Call Centre Team Leader

1 day ago

Brisbane, Queensland, Australia Motorama Full time

Add expected salary to your profile for insights
Are you an inspiring team leader with a passion for people, performance, and great customer experiences?
Big Box Cars is on the hunt for aCall Centre Team Leaderwho can lead from the front, support a growing team, and help drive our continued success in the automotive industry.
If you're ready to take the next step in your leadership journey in a fun, fast-paced environment, we want to hear from you
About us
Big Box Cars is not your typical used car dealership.
We stock and sell hundreds of cars monthly, all under one big roof.
We have over 1000 reviews from customers who enjoyed our unique and innovative way of buying a pre-owned vehicle.
We offer a 'haggle-free' fixed price promise and a 48-hour money-back guarantee, amongst other benefits.
Our business model is built around innovation, care, agility, and transparency.
Our goal is to deliver a customer-focused buying journey that surpasses any other car retailer in Australia.
Key responsibilities (No Cold Calling)
Lead, support, and mentor a team of inbound call centre operators
Set the standard for customer engagement and communication excellence
Monitor team performance and provide regular coaching and feedback
Drive appointment setting, lead management, and data accuracy
Foster a positive and energetic team culture
Work closely with management to improve processes and customer outcomes
About you
Previous experience in a call centre or sales leadership role
Confident communicator with a strong customer focus
Skilled at motivating and mentoring a team
Organised, proactive, and results-driven
Passionate about hitting targets and celebrating wins
Professional, reliable, and committed to success
Why work for Big Box Cars?
Lead a passionate and driven team in a growing business
Be part of a company that values innovation and initiative
Opportunities for career development and advancement
Fun, supportive team culture with full training provided
Easy southside location withfree onsite parking
If this sounds like you and you are keen to be part of a great team, then hit the apply button now and please provide a mobile number that you are available on throughout the daytime.
Unlock job insights
Salary: [Insert expected salary here]
Number of applicants: [Insert number]
Skills match: [Insert skills match info]
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
The Motorama Group has been a Queensland icon for over 50 years.
The business started in 1959 as a BP service station on the Gold Coast, founded by Jan Woelders to assist with motoring needs.
The group has grown to become one of Queensland's largest family-owned automotive retailers, with multi-franchise dealerships across Brisbane's southside.
Source: Extracted from the company's website.
About the Motorama Group
The Motorama Group has been a Queensland icon for over 50 years.
The business originated in 1959 as a BP service station on the Gold Coast, started by Jan Woelders.
The group has expanded into one of Queensland's largest family-owned automotive retailers, with multiple dealerships across Brisbane's southside.
Source: Extracted from the company's website.
To help fast track investigation, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
What can I earn as a Contact Centre Team Leader?
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