Call Centre Representative

1 week ago


Brisbane, Queensland, Australia ROBERT WALTERS AUSTRALIA Full time

We are seeking a motivated and customer-focused individual to join our call centre team. In this role, you will be the first point of contact for customers, handling inbound calls to provide support, resolve issues, and deliver a high-quality customer experience.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries promptly and professionally

Resolve customer complaints, issues, or concerns with patience and efficiency

Provide accurate information about products, services, or accounts

Maintain detailed and accurate records of customer interactions in the system

Meet or exceed daily, weekly, and monthly performance targets

Follow company scripts, policies, and procedures to ensure quality and compliance

Skills and Qualifications:

Strong communication and interpersonal skills

Ability to handle high call volumes in a fast-paced environment

Problem-solving mindset with a customer-first approach

Basic computer and data entry skills

Previous call centre or customer service experience is an advantage but not required

If you know someone who may be interested as well, please let them know to apply and I will be in contact with them shortly.

About the job

Contract Type: Perm

Focus: Call Centre

Industry: Call Centre and Customer Service

Workplace Type: Hybrid

Experience Level: Entry Level

Contract Type: Perm

Specialism: Call Centre & Customer Service

Focus: Call Centre

Industry: Call Centre and Customer Service

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Entry Level

Location: Brisbane CBD

FULL_TIME

Job Reference: FNTOSL-50530A4B

Date posted: 30 June 2025

Consultant: Matt Heath

brisbane call-centre-and-customer-service/call-centre 2025-06-30 2025-07-30 call-centre-and-customer-service Brisbane CBD Queensland AU Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true #J-18808-Ljbffr

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