Customer Services Officer

14 hours ago

Perth, Western Australia Western Power Full time

**Customer Services Officer**:

- Location: Perth Office - CBD, WA, AU
- 19 May 2025
- We are seeking a proactive and customer-focused individual to provide high-quality first point of contact service to both internal and external customers. In this role, you will deliver timely and accurate advice and information, ensuring service levels are consistently met. Using a range of corporate systems, you will help maintain smooth operations and support positive customer experiences across the organisation.

**Your Role in Action**
- Delivering a timely, responsive and professional service while managing customer expectations and balancing business drivers
- Ensure governance and compliance requirements are met in order to mitigate risk to Western Power
- Managing assigned workload and customer experience
- Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
- Assists in identifying continuous improvement and innovation within the team
- Sharing of technical knowledge and information
- Developing and improving own personal effectiveness
- Responsible for planning and implementing daily and weekly allocated work

**What Makes You a Great Fit**
- WA Certificate of Education or equivalent
- 3 + years relevant experience in a front-line, high volume, customer service environment.
- Competent in digital systems and technology - MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent
- Demonstrated ability to adapt to and support customer service objectives
- Demonstrated communication, interpersonal and teamwork skills
- Good level of written and verbal communication skills
- By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that's enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy two wellness leave days each year.
- Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
- On-site café available for convenient meals and refreshments throughout the day.

**Applications** **close on**27th May 2026

  • Customer Service Officer

    12 hours ago

    Perth, Western Australia Prixcar Services Full time

    **The Company**:PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.Over the last 35 years we have grown to offer a wide range of specialised services. With more than 25 depots across Australia, we are ideally positioned to provide exceptional...

  • Client Support Officer

    14 hours ago

    Perth, Western Australia Customer Support Services Full time

    Client Support Officer (Pool) Salary: Location: Innaloo Closing Details: Work Type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Join Our Talent Pool – Support safer roads and stronger communities, your work matters here...The OpportunityThis Level 2 position plays a vital role in managing infringement...

  • Customer Service Officer

    6 days ago

    Perth, Western Australia Bendigo Bank Full time

    OverviewCustomer Service Officer | Community Bank Forrestfield | WAJoin to apply for the Customer Service Officer | Community Bank Forrestfield | WA role at Bendigo Bank.We've never been 'just a bank'. We're united in the belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the...

  • Customer Service Officer

    3 days ago

    Perth, Western Australia Bendigo Bank Full time

    OverviewCustomer Service Officer | Community Bank Forrestfield | WAJoin to apply for the Customer Service Officer | Community Bank Forrestfield | WA role at Bendigo Bank.We've never been 'just a bank'.We're united in the belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the...

  • Customer Service Officer

    12 hours ago

    Perth, Western Australia Bagtrans Full time

    **Customer Service Officer****We are looking for our next Customer Service Officer to join our Team.**At BagTrans we are searching for a Customer Service Officer for our Eastern Creek depot based in NSW.**Why the role exists**:We are seeking a customer service officer on a full-time permanent basis..The purpose of the customer service is to provide quality...

  • Customer Service Officer

    3 days ago

    Perth, Western Australia Djinda Produce Full time $45,000 - $60,000 per year

    Customer Service OfficerThis is an exciting opportunity to join our team as a Customer Service Officer, based in our Perth Airport Office.The successful applicant will be someone who enjoys working in a team orientated business, providing customer support to our clients along with general administrative duties.About UsDjinda Produce is an 100% Aboriginal...

  • Customer Service Officer

    8 hours ago

    Perth, Western Australia Pirtek Full time

    **The Company**Pirtek, a proudly 100% privately owned Australian company with over 40 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth due...

  • Customer Service Officer

    13 hours ago

    Perth, Western Australia Pirtek Full time

    **The Company**Pirtek, a proudly 100% privately owned Australian company with over 40 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth due...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia Bendigo Bank Full time

    Customer Service Officer | Community Bank Rockingham | WAJoin to apply for the Customer Service Officer | Community Bank Rockingham | WA role at Bendigo BankCustomer Service Officer | Community Bank Rockingham | WA2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer | Community Bank Rockingham | WA role at Bendigo BankIt...

  • Customer Service Officer

    13 hours ago

    Perth, Western Australia Bank Of Queensland Full time

    **About the Role**- Seeking passionate Customer Service Officer to join the BOQ team- Flexible workplace & Collaborative Team - Owner Managed Branch Applecross BasedAs the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining...