Service Desk Analyst

1 week ago

Canberra, ACT, Australia Centorrino Technologies Full time

Join Centorrino Technologies: Your Future in Tech Starts Here
At Centorrino Technologies (CT), we're not just about technology; we're about building a thriving community. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We're redefining the customer experience, and we need dedicated individuals like you to enhance our team as a Service Desk Analyst.
As a Service Desk Analyst at CT, you will serve as the first point of contact for our clients, delivering exceptional technical support and ensuring smooth operations through effective troubleshooting and issue resolution.
In this role, you will be responsible for:
Providing first and second-level support for a variety of ICT issues, with a focus on learning and collaboration.
Helping to resolve client tickets while keeping communication clear, friendly, and timely.
Working with Microsoft 365, Windows Server, Active Directory, Azure AD, and workplace technologies training and support provided.
Supporting Microsoft Cloud services, including Teams, SharePoint, Exchange, and Azure, with opportunities to develop deeper skills.
Partnering with teammates and vendors to solve challenges together.
Delivering excellent service through phone, email, and chat, with a focus on empathy and understanding.
Providing support on a shift basis covering between the hours of 6am to 6pm. You will only be required to work the standard 8 hours a day.
As a requirement you will need to be able to obtain or currently have an Australian Security Clearance
What you bring to the table:
Excellent customer service skills with a strong desire to assist others.
Understanding of technical concepts and a passion for technology.
Strong analytical and problem-solving abilities.
Effective communication skills, with the ability to explain technical information clearly.
A proactive approach to continuous improvement.
Join us in making a difference and enhancing the tech landscape
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why:
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People /Working with Children Check (WWCC) and Police Check are required.
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